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turner111
Inspiring
July 17, 2023
Question

PDF comments... buggy?

  • July 17, 2023
  • 3 replies
  • 617 views

We've started importing PDF comments, and it's vastly better than Notes (which IMO should be removed.)

That said, PDF Comments seem buggy - for example, when the PDF Comments window is closed, the comments are hidden from view...

but reappear a few minutes later, even when the panel remains closed.

Can anything be done to remedy this?

 

thanks!

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3 replies

L
Community Expert
LaubenderCommunity Expert
Community Expert
July 18, 2023

@turner111 said: "... when the PDF Comments window is closed, the comments are hidden from view...

but reappear a few minutes later, even when the panel remains closed."

 

Hi @turner111 ,

very strange.

Hm. Is the PDF Comments panel free floating when you close it?

Or is it docked with other panels when you close it?

 

How many minutes does it take to see the PDF comments again?

If that happens can you make them invisible with View > Overprint Preview ?

 

Regards,
Uwe Laubender
( Adobe Community Expert )

T
turner111Author
Inspiring
July 18, 2023

Hi Uwe!

Yes, the panel is free-floating when I close it.

As far as the markups showing up again, I think it's within a minute or so until they start appearing. If I wait long enough, more and more appear.

Side note: when all notes are resolved, the panel defaults to showing all, so they all become visible again. That's a bug.

 

I'll try Overprint Preview next time it happens (if I remember 🙂  )

L
Community Expert
LaubenderCommunity Expert
Community Expert
July 18, 2023

Hi @turner111 ,

just tested PDF Comments on my Windows 10 machine with InDesign 2023 version 18.4.0.

Imported the comments, closed the panel and waited that the comments show up; but this did not happen for half an hour.

 

Consider to trash the InDesign cache to get this issue straight:

 

[1] Quit InDesign (I assume you are working with InDesign 2023).

 

[2] Do a backup of the Version 18.0 folder you'll find here:

~/Library/Caches/Adobe InDesign/Version 18.0

( The tilde is your user folder. )

 

[3] Rename or remove that Version 18.0 folder.

 

Restart InDesign 2023, InDesign will build a new Version 18.0 folder.

 

Regards,
Uwe Laubender
( Adobe Community Expert )

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    July 18, 2023

    Hi Turner:

     

    Have you updated to 18.4 on your Mac yet? I saw that there is fix for PDF Comments, though I admit to being unclear what a "forceful refresh" is and not convinced this is what you are dealing with. Still, worth a shot. 

    https://helpx.adobe.com/indesign/kb/fixed-issues.html

     

    My personal opinion is that we are on the right track with online reviews, but the feature still has a ways to go to be fully functional.

     

    ~Barb

     

    ~Barb at Rocky Mountain Training
    T
    turner111Author
    Inspiring
    July 18, 2023

    Hi Barb!
    Haven't updated... in the middle of a few projects 😉 but will look into it. 
    FWIW I also wish more people using Acrobat knew that if you mark something up, you can annotate the markup & don't need to add an extra comment to it.

    But I digress.

      Barb Binder
      Community Expert
      Barb BinderCommunity Expert
      Community Expert
      July 18, 2023

      Continuing to digress...if I had a dollar for everytime a student looked at me at the beginning of an Acrobat class and said "I don't know what you are going to talk about for two days" because they think they already know all the features, I'd be retired by now! 🙂

       

      ~Barb

      ~Barb at Rocky Mountain Training
        E
        Community Expert
        Eugene TysonCommunity Expert
        Community Expert
        July 18, 2023

        It's difficult to know what's going on there - good be a bug - not heard of this one.

        Can you share screenshots or more information to your workflow? Some sample documents that show this behaviour?

        What OS - what are the specs of the machines (RAM/Processors etc.)

         

        Be happy to try and help - but without much more information it's a bit difficult.

        T
        turner111Author
        Inspiring
        July 18, 2023

        Hi Eugene -

        Mac - 13.4.1
        4.2 GHz Quad-Core Intel Core i7
        Radeon Pro 580 8 GB
        40 GB 2400 MHz DDR4

        ========================

        Basically.... Comments keep re-appearing, even when the panel is closed (image below). I have other wishes for the feature, such as being able to move the comment bubbles, but that's the main issue for now.

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