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Participating Frequently
November 9, 2021
Question

Permission from IT administrator required enable apps management

  • November 9, 2021
  • 4 replies
  • 1524 views

This image popped up on creative cloud as I was trying to install Indesign. Not sure why as it is my personal computer. 

This topic has been closed for replies.

4 replies

Community Expert
November 18, 2021

Nikki said: "Nope no luck. It is a university account if that helps"

 

Ah. That's the point.

You are blocked by your IT admin to install software on your machine.

Contact the IT department. They have the say on your machine.

They should be able to help you.

 

Regards,

Uwe Laubender

( ACP )

Anshul_Saini
Community Manager
Community Manager
November 18, 2021

Hi there,

 

Sorry to hear about the trouble you are facing. In addition to @Peter Spier suggestion, you may try the steps suggested in these community posts (https://community.adobe.com/t5/enterprise-teams-discussions/enable-the-apps-tab-in-creative-cloud-desktop-app/m-p/10549326) (https://community.adobe.com/t5/download-install-discussions/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944). Let us know how it goes.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

Peter Spier
Community Expert
Community Expert
November 9, 2021

Coording to https://helpx.adobe.com/indesign/system-requirements.html current version of Indesign requires 10.15 or higher, so that could be the issue and the error message is a red herring.

Nikki5FC8Author
Participating Frequently
November 9, 2021

I will try that!

Peter Spier
Community Expert
Community Expert
November 9, 2021

Are you set up as an adminitrator account?

Nikki5FC8Author
Participating Frequently
November 9, 2021

No it is my personal mac

Peter Spier
Community Expert
Community Expert
November 9, 2021

I have installed photoshop without a problem however it wasn't via creative cloud. I just want to install Indesign. I have already tried restarting my computer

 


What version of Mac OS?

Try logging out of creative cloud and logging back in.