When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.
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1 Correct answer
I would like to add that my clients usually do not experience any problems opening the file with the link (even if I get the error message), but sometimes they do. Refreshing the page does do the trick in most cases if that happens. Now usually they are 'slow' in reacting on my update messages, so it is possible that they only experience problems opening the file when they react right away. I will keep an eye on that now, to be sure. So I support the idea of a lag/delay in the update process.
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Hi All,
Thanks for your patience. The product team has tried multiple files and affected files shared by users. The issue is not reproducible for us even after multiple tries. It seems like an intermittent issue; it may work on the next or subsequent tries. Would you all mind trying "update content" once more to check if it works?
Also, the screen recording shared above by @Chris Tammar shows some unmapped comments. That shouldn't have happened. It seems an erroneous scenario led to unmapped co
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I get that message from time to time, too! Just got it now and grabbed the screenshot below.
Note: my software is up-to-date. I made one small adjustment and want it to reflect on the reviewer’s side.
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