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Persistent Error in Adobe InDesign: ‘There Was an Error Updating the Artifact

Forum|Forum|2 years ago
January 23, 2024
39 replies
27132 views

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

Correct answer NOcreationsBE

@Rishabh_Tiwari They originally opened with Chrome. Which did not work. But they just refreshed the link, and it now works. So i think what is happening, is that there's some sort of lag or delay with the file updating, creating an error message. It must be some sort of Adobe server issue. Other's have noticed this too.... The link won't work right away, but when they try again, it works.

I would like to add that my clients usually do not experience any problems opening the file with the link (even if I get the error message), but sometimes they do. Refreshing the page does do the trick in most cases if that happens. Now usually they are 'slow' in reacting on my update messages, so it is possible that they only experience problems opening the file when they react right away. I will keep an eye on that now, to be sure. So I support the idea of a lag/delay in the update process.

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L

lukeb92325837

Participant

I am now getting this error for the first time. Why is this still an issue??

e.e.DeGroot

Participating Frequently

Well, it's now 2025 and I'm on version 21.0, Sequoia 15.6.1, and I'm still getting the artifact error. When it used to do this in previous versions, I could usually get it to update at least twice but now it's only letting me do the initial link creation file update. I have to make a whole new file to any any further updates to post, losing my editors' comments. The previous version of INDD was actually fairly stable and I didn't get any errors that I recall over the past several months. It was kind of awesome and my clients were so happy not to have to deal with this!

Thoughts, suggestions?

M

mislis35

Participant

I am also getting this error! It won't update the link. I have tried restarting, reinstalling the software, trying different documents and its the same thing. Can't update the link.

L

Leon1982-2

Participating Frequently

Still getting the error also

J

justing76488574

Participating Frequently

This issue deffinately has not been resolved. Im having this same issue with multiple files still

S

Scott28929874pbtb

Participant

Can the admins please unmark this issue as solved based on the latest feedback? This seems to be a major bug impacting many users, clearly this is not resolved yet.

J E L

Community Expert

Yes, I am still getting the artifact error!

Y

Yakou

Participant

I have this bug for several years now, happening randomly.
Now again in v21.0
Sometimes it even kills the app.
Happens with or without unmapped comments (which happen if the object related to the comment is moved outside the visible board)
I'm trying to guess what happens with the background task panel, and it seems to break at 99%. Not sure why it breaks at that moment.
What would be helpful, before a fix is eventually published, would be to display logs in this background task panel.
At least, we could understand what works, and what breaks in our file...
@Abhishek Rao ?

S

sungkhum

Participant

Getting this issue a lot. I've found if I only have one file open at a time then it doesn't error. Maybe that will help others get around the bug until Adobe gets around to fixing it (seems like its been years and years).

NOcreationsBE

Inspiring

@sungkhum don't bother: I hardly ever have more than one document open in InDesign and I get the error anyway. It is quite random, but usually happens only after multiple updates of the Share for Review file and after that the error usually persists.

K

KathCau

Participating Frequently

I am unable to update the content in Share for Review. It keeps giving me an error message: There was an error updating the artifact.

Also, it says that I last updated 4 days ago. So it is not pushing the updated content to the cloud.

I have tried closing the application and restarting.

I am on OS 15.5 and the latest Indesign 2026.

Abhishek Rao

Community Manager

Hi everyone,

Thanks for your continued patience while we looked into this. I checked with the product team, and they've tested multiple files (including those shared by some of you) but weren’t able to reproduce the issue on their end, even after several tries. It seems to be intermittent, and in many cases, retrying the Update Content option works successfully on subsequent attempts.

The team also noticed in one of the shared recordings that unmapped comments were present, which might be contributing to the error. They're reviewing this further, but for now, please try updating the content again and let us know if it works. If the error persists, kindly check if you notice any unmapped comments and share your observations so we can dig deeper.

Looking forward to your updates.

Abhishek

NOcreationsBE

Inspiring

@Abhishek Rao we already established that this error is not related to unmapped comments. See my comment on July 31 2024.

Abhishek Rao

Community Manager

Hello everyone,

Thanks for sharing the details. I've escalated this to the product team, and they are currently investigating the issue. I'll keep you posted and share an update as soon as I hear back.

Thanks for your patience.

Abhishek

SteveU65

Participating Frequently

Seems to me havign experienced this issue on a regular basis and having read the Adobe replies where they test user documents and cannot replicate the error... HAVE they thought of leaving the Adobe building and Intranet and tried testing it as if they were a subscriber and not an Adobe employee - maybe then it might be reproducible?

2020 - 2025 and it still happens to many, many users it is an ADOBE end issue not the users as this period will cover mulititudes of hardware, software versions etc. BUT all into the same Adobe network so the common factor is...

NOcreationsBE

Inspiring

Exactly what I was thinking @SteveU65! It happens so often that they say they cannot reproduce the problem/error, also with other issues, while seemingly every user outside Adobe is experiencing the same issue on multiple platforms and multiple versions. How do they work??

L

Leon1982-2

Participating Frequently

Yes, we're all still getting these errors, we're just tired of reporting them. The links typically do work (not always) even when the error is present which took me a long time to figure out. If you do a lot of back and forth edits with clients on a particular document though, you will eventually have to create a new share since it will stop working. This sucks because it erases all of your history.

T

tom_cog

Participating Frequently

Also, "It probably updated correctly even though it says it didn't" just doesn't cut it when you're sharing complicated documents for review and final approval.

NOcreationsBE

Inspiring

@tom_cog, I completely understand! You can't check 100+ updates in large or complicated documents when you are working with deadlines. The only thing I can tell you, is that I never noticed any changes not updating, even after getting the error. You just have to refresh the page or come back a little later (and refresh the page). It is not a guarantee, but maybe a minor assurance if you have no choice but to work this way and no time to check all upates online.

I would love to hear from others if they ever experienced that a change in the document was not visible after updating the online version, getting the error message and refreshing the page.

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