• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Place file from Dropbox into Indesign not working

Community Beginner ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

I’m using Indesign 2022 17.2.1 on Mac OS Monterey 12.3.1. In the past I was able to place (command D) a Word document and/or image from Dropbox into Indesign. Now when I place (command D) a document or image from Dropbox a "import failed" error pops up. I reinstalled the Dropbox app, still doesn't work. I opened the file in Dropbox so it will download on my Mac then tried placing the file in Indesign, that worked. The problem is I work with alot of files from Dropbox and need the "place"(command D) to work.

Thank you 

TOPICS
Import and export , Performance

Views

710

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Jun 16, 2022 Jun 16, 2022

Likes

Translate

Translate
Community Expert ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

You might want to check your Dropbox Sync settings. If your files are set to online only, they might be only symbolic links and not actual files you are trying to place, and although "placing" one of these should activate its download to your local DropBox folder, it may not be as instant as InDesign expects. based on your Internet speed.

As far as this workflow, I don't recommend it, especially if many people have access to the same files and can change/delete them at will. It's safer to copy files over to your document's Links folder.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 19, 2022 May 19, 2022

Copy link to clipboard

Copied

Thank you for the information. I found out this is a known issue with Dropbox. Dropbox is working on an update. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Who told you that? There is nothing for Dropbox to fix. Smart sync is a terrific feature for most people but InDesign expects the file to be available and if it's not it will time out. You'll have the same problem with OneDrive or Google Drive.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

That is irrelevant. This is an issue on all operating systems. InDesign times out waiting for files to fully download. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

"That is irrelevant"

Sorry, Nope. That is exactly the issue. Dropbox has acknowledged it and now includes a warning when you attempt to place an Online-only file into InDesign in Monterey.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

Fair enough, but we're not even sure if that's the problem here. InDesign has been timing out on Windows and Mac operating systems since the "cloud only" option has existed. Same thing happens with OneDrive.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 27, 2022 Jul 27, 2022

Copy link to clipboard

Copied

LATEST

That's not true. InDesign used to convert "cloud only" linked files to "locally synced" when selecting 'Update Link' on modified linked files in macOS Big Sur. It's not been working since macOS Monterey, and instead, when you select 'Update Link', you just get an "Import Failed" error message. Nobody wants to own this problem, but after troubleshooting with Dropbox, it seems most likely that Adobe have not updated InDesign to work to works as it used to, and instead, everyone is just saying to leave InDesign, and jump all over the place in Finder and convert cloud files to locally synced. See this video for proof! Dropbox Big Sur InDesign Dropbox Big Sur InDesign 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines