Please Help me. Error Code 6: Unable to Open Damaged InDesign File After PDF Export

Report · Dec 19, 2025

Hi team, I’m currently facing a problem. This is the second time my InDesign file has encountered Error Code 6 and become damaged. I’m unable to open the file. I urgently need this file at the moment, so I would really appreciate your help in fixing it. Thank you.

Report · Dec 19, 2025

What are your InDesign and operating system versions? Does it happen with the same file or different ones? Can you recover an earlier file version from backup?

Report · Dec 19, 2025

Hi Alfi Suraya38014473ov1m,

Thank you for reaching out, and sorry to hear you're encountering an error while opening the InDesign file. In addition to what our expert has asked, could you please also try the suggestion shared in this post?

If that doesn't help, please share the affected file with the team at idfile@adobe.com. The team will investigate the issue with the file and keep you posted.

Thanks,

Harshika

Report · Dec 19, 2025

Yes, I have already tried all the suggestions provided by Adobe, but unfortunately none of them worked. I have also sent an email and requested assistance to help repair the file.

Report · Dec 22, 2025

It looks like your case has been resolved by the support team. Were you able to recover your file with the team's help?

Let us know if you need further assistance.

Thanks,

Harshika

Report · Dec 19, 2025

Previously, I contacted the Adobe team for file recovery. However, due to an urgent deadline, I was forced to recreate all of my work from scratch, approximately 300 pages, even though the Adobe team successfully repaired my damaged file three days later. I truly hope that the Adobe team will be able to recover my file again this time, as this file is extremely important for my work. I am currently using the latest version of InDesign 2026.