Skip to main content
Mark.y.Mark
Mark.y.Mark
Known Participant
December 16, 2024
Question

Plugin installation stuck

  • December 16, 2024
  • 1 reply
  • 1616 views

Hello,

 

Since last week I'm trying to install the 'translater PRO' plugin from the Creative Cloud. I've tried a couple of times but in remains in 'installing plugin'. Even over the weekend, no result. Error code is 1002 but credentials were given. 

 

I've tried all the troubleshoot I could find; re-installing everything, rebooting, the lot. It is starting to drive me crazy, since my colleague on the same company sub installed it in no time. 

 

I have a brand new HP z-book, which is well qualified, no, it's not ARM. 

 

Can you please tell me what else to do? This is so frustrating.

 

Thanks in advance!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 16, 2024

is this for acrobat pro?

Mark.y.Mark
Mark.y.MarkAuthor
Known Participant
December 17, 2024

Hello @kglad ,

 

No, it is for indesign only (as far as I know).

 

It is working with my colleagues pc, so the plugin is not the issue I guess. I've tried to install other plugins (ean-code generator and a pantone connect thing (as test)). They all are not working and remain stuck in 'install mode' with the blue loading wheel. 

 

Regards,

Mark.y.Mark
Mark.y.MarkAuthor
Known Participant
December 18, 2024

Hi @Mark36045484bq70,

 

Thanks for reaching out, and I understand how frustrating this must be. To assist you better, could you confirm:

  1. The exact version of InDesign you're using (e.g., 19.0, 20.0)?
  2. Your operating system version (e.g., Windows 11, macOS)?

Additionally, I recommend reviewing the steps mentioned in this article:
Creative Cloud Desktop App Update Failure Troubleshooting.

As part of the troubleshooting process, please try reinstalling the Creative Cloud Suite by following the steps provided in the article and let us know if this resolves the issue.

Looking forward to hearing back!

 

Best, 

Abhishek Rao


Hello Abhishek Rao,

 

Indesign version: 20.0.1 x64

OS: Windows 11 Business, version 24H2.

 

I have firstly repaired CC, than reinstalled it but the issue remained the same. 

 

Thank you.

 

Regards,

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices