Plugin installation stuck

Forum|Forum|1 year ago
December 16, 2024
1 reply
1616 views

Hello,

Since last week I'm trying to install the 'translater PRO' plugin from the Creative Cloud. I've tried a couple of times but in remains in 'installing plugin'. Even over the weekend, no result. Error code is 1002 but credentials were given.

I've tried all the troubleshoot I could find; re-installing everything, rebooting, the lot. It is starting to drive me crazy, since my colleague on the same company sub installed it in no time.

I have a brand new HP z-book, which is well qualified, no, it's not ARM.

Can you please tell me what else to do? This is so frustrating.

Thanks in advance!

App installs and updates

kglad

Community Expert

is this for acrobat pro?

Mark.y.MarkAuthor

Known Participant

Hello @kglad ,

No, it is for indesign only (as far as I know).

It is working with my colleagues pc, so the plugin is not the issue I guess. I've tried to install other plugins (ean-code generator and a pantone connect thing (as test)). They all are not working and remain stuck in 'install mode' with the blue loading wheel.

Regards,

M

Milko con la elle

Known Participant

Hello @kglad

IT-department will check it for me but the assume this is all arranged properly. Tonight I will try to install CC, Indesign and the plugin on my private device. If I have any answers I will come back.

Kind regards.

@Mark.y.Mark

vorrei sapere se sei riuscito risolvere il problema.

voglio provare questo plugin sul mio mac con indd 20.3.1

grazie

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