Presentation mode (Shift+W) issue on new MacBook Pro 16"

[ar7]

I've just came across this issue with Presentation Mode in InDesign 2020 on new Macbook Pro 16". It happens with GPU Performance enabled... 

Moreover, I don't think it's a hardware issue since the Apple Store gave me a new laptop and the problem is still there.

Any help? Nice glitchy effect by the way!

Thank you

Nino

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. This issue has been reported to our Engineering team and they are working on it.
Right now, only solution is to disable the GPU Performance under Preferences.

Regards,

Ashutosh

[Andrey Elbaev]

I have exactly the same problem.

[Rishabh_Tiwari]

Hi Andrey,

We're so sorry to hear about the trouble you are facing with InDesign. Please disable the GPU Performance under Preferences as suggested by Ashutosh. I will pass on your feedback to our Product team and you can do that too by upvoting this request and sharing your comments here https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38791729-presentation-m...

This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases. 

Regards

Rishabh

[marcc33335525]

Hi AR7,

I'm having the same issue on a new Macbook Pro out of the box and the latest InDesign 2020.

Hope that Adobe's team solves it quickly.

Regards 🙂

Marc

[BobLevine]

GPU performance problems have been an issue for years.

[amine67492866]

Hey, got same problem over here. Plus I got some issues with Photoshop: When moving around in a picture, it's extremely shaky. I got my new macbook pro 16" replaced, too. Problems remaining with the new model.

[ar7]

I actually have some issues even with the Premiere and After Effects preview...

[BobLevine]

Same answer for you as everyone else. Turn it off.

[abdazizsuliman]

Same issue, Any help Adobe?

[BobLevine]

Did you even bother to read the responses? Nothing's changed!

[amine67492866]

Disabling gpu accelaration did not work for me though. Still the same issue.

[BobLevine]

Please post a screenshot of your preferences showing that it's disabled and the screen in presentation mode.

[amine67492866]

Here is a video showing that it appears, even though the auto graphic cards switching is turned off. Furthermore these "glitch effects" do appear in my animations, rendered/exported in After Effects. I need my graphics to be rendered soon and I already tried rendering in different formats and codecs. There are no issues in the AE preview window, though. Please provide a solution asap, as I have to reach my deadlines. 

Link to video in my google drive: https://drive.google.com/open?id=1V4eUYlt08T6aAFGiYVkWULMfvzrSVdkc 

[BobLevine]

You may have a bad video card, video driver or even a bad cable.

[amine67492866]

I don't think so, as this is my second mpb 16", because I got the first one (wich had the same problems) replaced, thinking it might be a faulty gpu.