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Preset Templates all Missing on Adobe InDesign New Document Page

Explorer ,
Mar 09, 2023 Mar 09, 2023

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Hello,

Preset templates have totally disappeared in the latest update. Well, at least mine have. I can see their boxes, but there is no content and I have no functionality if I select one .This is a screenshot of my New Doc page [not legacy]. I am given the option to search for templates, but get directed to Adobe's Stock site where I get 10 free assets and am then charged. Is anyone else having this issue, and if so do we know if Adobe plans to address this? I have the same problem in Photoshop.

 

Pamela99_0-1678391711114.png

 

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Bug , Performance

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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Neither the latest InDesign nor Photoshop show this behavior on my end. Did you try a restart of the app and machine to solve this? If that doesn’t help you could try to reset InDesign’s preferences following this great guide: https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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This has been reported by at least a couple other people and seems to be a bug, but is not happening to most people so it's hard to determine the cause.

 

Here's a link to the Bug section of the InDesign UserVoice website of other reports:

 

                Unable to see Preset Templates in New Document     

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Community Expert ,
Mar 09, 2023 Mar 09, 2023

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Please add your vote and comments so it gets more attention.

 

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Adobe Employee ,
Mar 31, 2023 Mar 31, 2023

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Hi @Pamela99,

 

Thank you for reporting the issue. As rightly informed by our expert, this is a known bug, and the team is actively working on it. We will keep you posted with the update.

 

Thanks,

Harshika

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