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parcea
parcea
Inspiring
July 18, 2017
Answered

Printing only one page of document

  • July 18, 2017
  • 3 replies
  • 1909 views

Earlier today, & this week, I had no trouble printing a 2 page legal sized document. All of a sudden, it will only print page 2 on letter. None of the print settings have been changed. The printer and my computer have been rebooted. Any Ideas? Is it and Indesign or printer issue? I have no idea.

    This topic has been closed for replies.
    Correct answer parcea

    Just figured it out. It was a corrupt font... Thank you for all your help!

    3 replies

    parcea
    parceaAuthorCorrect answer
    Inspiring
    July 19, 2017

    Just figured it out. It was a corrupt font... Thank you for all your help!

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 19, 2017

    Note the widget in Barb's screen shot. She has a Letter size document on Legal size paper, printing in the upper left. What does yours display?

    And what do you have for the Printer Preset? She has custom, because she set it to Legal paper to help you. Change the Printer Preset to Default, then choose the settings you require, then create a named preset once it is working again.

    And try a fresh document to see if that works.

    parcea
    parceaAuthor
    Inspiring
    July 19, 2017

    The print settings are correct. I printed it Monday-No problem. Tuesday Morning-No Problem. Tuesday afternoon after editing some text: only page two. Tuesday Afternoon after rebooting computer & printer:  "PS error unmatchedmark" is all I get on a letter sized page.  How does a document get corrupt editing text?  The document is one that I update weekly. I just update pertinent information, change the date, rearrange graphics, add some new ones, and save it with a new title. The graphics are mostly from Adobe Stock, however, the res are ones that I have used before and were added from the pasteboard. No errors in preflight. 

    I just opened and printed it from a co-worker's computer & it worked...???!

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    July 19, 2017

    Documents which are regularly edited over a long period of time are often the most susceptible to corruption.

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    July 18, 2017

    Start here in the Print Dialog box:

    ~Barb at Rocky Mountain Training
    parcea
    parceaAuthor
    Inspiring
    July 18, 2017

    The print settings are all correct. It is set for two sided, short edge, legal.

    The last time I tried it, it printed a letter sized page with "PS error: unmatchedmark" on it. Any ideas on what this means? It was fine at 10 am this morning.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    July 18, 2017

    I'd start by restoring your InDesign preferences:

    Trash, Replace, Reset, or Restore the application Preferences

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