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ivarex
ivarex
Known Participant
September 12, 2024
Answered

Problème d'affichage Indesign

  • September 12, 2024
  • 1 reply
  • 1668 views

Bonjour, 

Je rencontre des soucis d'affichage sur indesign, quand je branche mon MacBook Pro sur mon écran en USBC ou sur une TV en HDMI tout est ok, mais quand je le débranche des écrans, mes fichiers ne sont plus visible sur mon MAcBook, j'ai un écran tout gris, malgré plusieur essais d'affichage, toujours pareil, je suis obligé de quitté Indesign et de réouvrir mon fichier.

Avez vous déjà rencontré ce soucis et avez vous l'explication ou la solution ?

Merci d'avance !!

 

This topic has been closed for replies.
Correct answer Abhishek Rao

Bonjour @Abhishek Rao 

Désolé de mon retour tardif,

J'avais déjà essayé de zoomer et de-zoomer ansi que le scroll, mais ça n'y changeais rien.

PAr contre, effectivement en désactivant les performances GPU dans les Préférences, ça ne le fait plus, mais si on le réactive, ça redisparait /

Bonne soirée


Hi @ivarex,

 

No problem at all, thank you for getting back to me! I'm really glad to hear that disabling GPU performance helped resolve the issue, though I understand how frustrating it must be that the problem returns when re-enabling it.

 

Since the issue seems related to GPU performance, it might be worth checking if your GPU drivers are up to date or adjusting the settings under 'Preferences > GPU Performance' to see if tweaking those options improves the display. 

 

Let me know if you notice any difference, and I’ll be happy to continue assisting you! 

 

Best,  
Abhishek Rao

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
September 12, 2024

Hello @ivarex,

 

Thank you for reaching out, and I'm sorry to hear about the display issues you're experiencing with InDesign on your MacBook Pro. That definitely sounds frustrating!

 

Could you please share which version of InDesign and macOS you're using? It would also be really helpful if you could share a screen recording of the workflow you follow leading up to the issue. This will help us better understand the problem.

 

As a potential workaround, I recommend trying to reset the InDesign preferences (by holding down Shift + Control + Option + Command while starting InDesign) to see if it resolves the display issue when disconnecting from external screens.

 

Let me know if this helps, and I'll be happy to assist further!

 

Best,  
Abhishek Rao

ivarex
ivarexAuthor
Known Participant
September 13, 2024

Bonjour @Abhishek Rao ,

merci pour votre retour,

Pour mon indesign je suis en CC24 19.5 et MACOS SONOMA 14.6.1

Et j'ai des clients que je forme sur indesign qui rencontrent le même problème.

Je vous les capture d'écran 

Je testerais de réinitialiser indesign la semaine prochaine pour voir si cela fonction et reviendrai vers voous pour vous tenir au courant.

Merci 

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
September 13, 2024

Re-bonjour,

j'ai donc réinitialisé indesign, mais toujours le même problème 😞

je vais essayé de le désinstaller et le réinstaller pour voir si le problème perciste.

Bon week-end 🙂


Hi @ivarex,

 

Thank you for trying the reset, and I’m sorry to hear that the issue is still persisting. I completely understand how frustrating this must be!

Before reinstalling, could you try zooming in and out or scrolling in your document when the screen goes gray to see if that helps refresh the display?

Additionally, try switching between "GPU Preview" and "CPU Preview" (you can do this by going to "View > Screen Mode > CPU Preview" and switching back after). Let me know if that makes any difference.

 

Wishing you a great weekend as well, and I’m here to assist further if needed!

 

Best,  
Abhishek Rao

 

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