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Problème de sélection de bloc inDesign

Community Beginner ,
Nov 22, 2024 Nov 22, 2024

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Bonjour à tous,

 

Je rencontre un bug très génant dans indesign

A chaque fois que je fais une sélection d'un bloc d'image ou de texte ce dernier ce déplace tout seul d'un demi millimètre.

Je souhaite seulement le selectionner et il se déplace a gauche ou vers le haut à chaque clic.

j'ai ce problème sous InDesign 19.5.1 / 19.4 sur deux imac (un intel Sequoia et un M1 Sonoma) par contre je n'ai pas ce problème sous mon macbook Pro Sonoma inDesign 19.4

Auriez vous une idée ?

Merci

Jacques

 

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correct answers 1 Correct answer

Community Expert , Nov 22, 2024 Nov 22, 2024

Are you using Magnet or any corporate security tools?

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Adobe Employee ,
Nov 22, 2024 Nov 22, 2024

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Hello @Joked

 

Thank you for sharing the details! To better understand the issue, could you please confirm:

  • Is this problem occurring with just one specific InDesign file, or does it happen with all your InDesign files?
  • Could you also share a screen recording demonstrating the issue? This will help us get a better understanding of what's happening.

Looking forward to your response, and we'll help you resolve this!

 

Best,
Abhishek Rao

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Community Beginner ,
Nov 22, 2024 Nov 22, 2024

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Hello,

Thank you for your answer,

It happens with every Indesign Files I have,

Please find in attached files the record of my problem, it drives me crazy !

Thanks for your help

Jacques

 

 

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Adobe Employee ,
Nov 22, 2024 Nov 22, 2024

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Hello @Joked,

 

Thank you for sharing the screen recording! To help troubleshoot further, could you please try the following steps:

  1. Try booting your system in Safe Mode and check if the issue persists. This can help identify if any background processes are causing the problem. Here’s a guide on how to do that: Safe Mode Guide.

  2. If possible, please share one of your InDesign files with me. I can test it on my Mac to see if I encounter the same issue.

Looking forward to hearing back from you and assisting you further!

 

Best,
Abhishek Rao

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Community Beginner ,
Nov 22, 2024 Nov 22, 2024

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Hello,

It works fine when I boot in safe mode ! 🙂

Now, how can i identify the cause when i came back in normal mode ?

Thanks

Jacques

 

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Adobe Employee ,
Nov 22, 2024 Nov 22, 2024

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Hello @Joked,

 

Thanks for the clarification! Since you're using a Mac, here’s what you can try to identify the cause of the issue when in normal mode:

  1. First, ensure the issue is fully resolved in Safe Mode. Then, reboot your Mac normally and start opening apps one by one to see which one might be causing the issue
  2. Go to System Preferences > Users & Groups > Login Items. Disable any unnecessary items that start up when your Mac boots, then reboot and check if InDesign still behaves normally.
  3. Open Activity Monitor (found in Applications > Utilities) to see if there are any processes running that could be interfering with InDesign. You can try quitting non-essential processes one at a time and checking the behavior.
  4. Some third-party apps, like custom mouse drivers, screen recording tools, or other utilities, can interfere with InDesign. If you have any of these installed, try disabling or updating them.
  5. Disable any third-party plug-ins linked with Indesign and then test the issue. 

Let me know how it goes, and we can keep troubleshooting!

 

Best,
Abhishek Rao

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Community Beginner ,
Nov 22, 2024 Nov 22, 2024

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Hello,

after reboot it seems to Work fine, i will try again on monday and tell you if everything id ok ! Many thanks for your help

best regards

jacques

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Community Expert ,
Nov 22, 2024 Nov 22, 2024

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Are you using Magnet or any corporate security tools?

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Community Expert ,
Nov 22, 2024 Nov 22, 2024

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Community Beginner ,
Nov 22, 2024 Nov 22, 2024

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Hello,

yes i'm using magnet, i will make some test on monday and keep you in touch ! Thanks a lot for your help and support ! Best regards

jacques

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