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Participant
January 9, 2025
Question

Problem Opening File in InDesign - No Solution

  • January 9, 2025
  • 2 replies
  • 460 views

Good evening, I am trying to solve an issue with an InDesign file that closed by itself and now won't open anymore. The message that appears when reopening the program is about file recovery, and regardless of the response, it opens the file but closes quickly after. I have already tried saving 3 copies using 'Save As,' but the same problem occurs.

Additionally, I have cleared the InDesign cache and I don't have any plugins installed. I checked for fonts issues but didn't find any. I have already reported the problem and received the following report:


{"app_name":"Adobe InDesign 2025","timestamp":"2025-01-09 17:58:59.00 -0300","app_version":"20.0.1.32","slice_uuid":"fb409b9d-73ed-3f7f-8f41-0d4322185132","build_version":"20010","platform":1,"bundleID":"com.adobe.InDesign","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.1.1 (24B91)","roots_installed":0,"name":"Adobe InDesign 2025","incident_id":"48356CCF-0E51-4C5C-982B-1D951FFD09CC"}

 

Could someone assist me with this issue?

2 replies

Community Expert
January 10, 2025

There are troubleshooting steps here https://helpx.adobe.com/ie/indesign/kb/troubleshoot-file-issues.html

 

And there's an email address at the end if nothing else is working.

Peter Spier
Community Expert
Community Expert
January 9, 2025

The file seems to be corrupt.

Try the blind open and export to .idml script at http://kasyan.ho.ua/indesign/all/blind_open_and_idml-export.html

Participant
January 9, 2025

Thanks, Peter. I tried, but it didn't work out for me.  😞

 

Peter Spier
Community Expert
Community Expert
January 10, 2025

Have you tried opening on another computer? Running in Safe Mode? Using a different User account?