Problem saving in InDesign

[Eliana_Pe�a6620]

Hello! I'm having trouble saving a file in InDesign. Only a black window opens and stays there. Do you know what could be happening?

[Abhishek Rao]

Hi @Eliana_Pe�a6620,

Thanks for reaching out. Could you please confirm which version of InDesign and operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.

First, try going to Preferences > File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

If the issue continues, please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\Adobe

If that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

Once done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.

Looking forward to your update.

Abhishek

[Eliana_Pe�a6620]

Thank you for your response. The version I am using is 21.0. My operating system version is macOS 15.6.1.
I followed the first step you indicated, but after File Handling, I do not see the option you mentioned.
This happens with all files.

[Abhishek Rao · Accepted solution]

Hi @Eliana_Pe�a6620,

Thank you for confirming the details. You're right, the Save in Background option isn't available in InDesign (I mixed that up with Illustrator, my apologies). Please go ahead and try the other steps I mentioned earlier for macOS, renaming the CEP and UXP folders and then relaunch InDesign to see if that helps.

If the issue still persists, try going to InDesign > Preferences > General and enable Use Legacy 'New Document' Dialog, then restart the app and check if you're able to save normally.

Please update me on how it goes.

Abhishek

[Eliana_Pe�a6620]

Perfect, the problem has been solved. Thank you very much for your help.

[thierryp41450248]

HI, I have the same issue but using PC version with Windows 11.

I tried your procedure with my IT team because I can't modify all folder by myself, but there's no UXP folder in C:\Program Files (x86)\Common Files\Adobe, and there's noSave in Background option in Preferences > File Handling. So it's still doesn't work

Thanks for your help.

[leo.r]

no Save in Background option in Preferences > File Handling

By @thierryp41450248

That option is from Illustrator, it was mentioned here by mistake, as clarified in the correct answer above.

[Connor_Roberts]

Hello!

My name is Connor and I am a software engineer who works on the Save/Open functionality. I have some additional information that may help in resolving the problems you are seeing.

First, I’d like to check your network settings. Our network guidance page was recently updated (please see: https://helpx.adobe.com/enterprise/kb/network-endpoints.html), and it now says that shared-components.adobe.com must be allowed through all firewalls and DNS filters.
Please confirm or ask your IT Administrator to confirm that this sub-domain is allowed for all Adobe applications used in your organization.

Second, please try opening the Asset Browser in a few other Adobe products. We want to know if adobe.com/files loads correctly in your computer’s default web browser (Safari on macOS, Edge on Windows).
Also, please check if the Files tab opens correctly in the Creative Cloud Desktop app.

If one or both of these tests fail, it likely means the issue is caused by your network settings.

Any additional details or steps you can provide that leads to this blank screen issue would be extremely hlepful.
I want to assure you that our Engineering team is actively looking into this problem and intends to resolve it as quickly as possible. We apologize for the inconvenience and frustration it may have caused.
Thank you! 🙂
-Connor