Problem with .indd character encoding in french

[cuentos profer44627811]

Hi.

I'm working on a traslation of a Spanish book to French. When I open the indd file the char encoding is broken.

My designer make it on mac, and then send to me to correct and finish the book. I work on windows. 

In mac it looks fine, the problem begins when i open it in windows.

We already check that the font is not the problem. All are open with indesign 2020 version, for a plugin compatibility that we need. The pc can't be changed to mac, it's a server that we use for more other things and can't be replaced.

This error replicate in a lot of files, i need a tool or something that can, at least, fix the problem file to file, is not viable to do it with the symbol panel manually for each broken char.

Thanks

[Mike Witherell]

What font is it? Is it OpenType? Is the same version of the font installed on both Mac and Windows?

[cuentos profer44627811]

We use this font since 5 years ago, a ttf we already edited to add some chars and use in all the company projects. I checked in fontforge that symbols are in and the two computers are using the las version. The codification fail that i think can be is for the complete change of some of the chars. If only was the font the windows version will be full of  "squares " instead of swapped letters.

[jmlevy]

I think Mike is right: check if one of you is using a TTversion and the other one an OTF version.