Problem with same file and collaboration

[Samuel22307458169h]

hello everyone, I have a problem, I work with some colleagues on indesign files for creating user manuals, when I edit a file, save it and close it, the colleague who uses it to create a book is unable to export it, you have to reopen the file that I had previously saved and save it again. what can it be?

[Willi Adelberger]

When you open the file, InDesign creates lock files. Sometimes it happens that when a file is closed those files are not deleted or that the synchronization with the rmote server fails. So others cannot open an editable file. Makes sure, that those lock files are deleted, when you close the file. If they are deleted on your side, it maybe that your coworker's InDesign can see them. If this is the case, the snchronization fails and they can, after communicating woth you, delete them manually.

[Samuel22307458169h]

i did a test and when i close the indesign file, the lock file deletes itself, my colleague in the files folder sees no lock file and opens the indesign file i closed before, no warning appears, only the asterisk that warns him to save the file

[Robert Tkaczyk]

Are you sure you have EXACTLY the same version of InDesign installed and updated on both machines ?

What OS, InDesign version, ram, hdd, etc. ? 

Or - as a lot of people mentioned problems already on another threads - your network connection is too slow for InDesign ? 

[BobLevine]

I concur on the version of InDesign. It sounds like you're working on an earlier version.

[Samuel22307458169h]

Win 10, indesign 18.0, on every pc, 16gb ram, i7, computer is fast, ethernet connection, server dedicated for user manuals. i should to reinstall indesign, maybe?

[Robert Tkaczyk]

What kind / speed of Ethernet connection ??

It looks like InDesign - in version 18 - become extremely sensitive to the netowork speed ...

[Samuel22307458169h]

ethernet, 30 megabit/second

[Robert Tkaczyk]

Are you talking about LOCAL network or INTERNET connection? Because there is also a case of lag... 

Anyway, to slow for InDesign 😞

https://networkshardware.com/wp-content/uploads/2022/03/What-is-a-good-internet-speed.png

[Laubender]

Hi @Samuel22307458169h ,

the difference between the two installed InDesign versions could be a difference in the color management settings and color management policies.

Regards,
Uwe Laubender
( Adobe Community Expert )