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giuliac39658268
Participant
July 30, 2019
Answered

PROBLEMS CANCELLING INDESIGN ANNUAL PLAN

  • July 30, 2019
  • 5 replies
  • 2035 views

Hi everyone,

I need to cancel my InDesign plan, which I downloaded as a free 1 month trial. As I forgot the deadline for unsubscribing, I payed 1 month which I didn't need and want to cancel the plan now, since I really don't need it!

I am a student, and a professor suggested to download a free trial for academic purpose only, I concluded my project and now this service is pretty useless.

Moreover, I literally DON'T have the 135€ they are asking to cancel the annual plan. My credit card is empty.

So, I'd need to get a help from Adobe staff.

This topic has been closed for replies.
Correct answer giuliac39658268

PROBLEM SOLVED!

I contacted the customer care and explained my situation. They were extremely kind and efficient and it seems that I definitely solved my problem (hope not to receive any reminder in the next weeks...).

Thanks to everyone who tried to help!

5 replies

J
JOSEBA22260617tfuo
Participant
December 15, 2021

SE tra ta de cancelar y anular mi plan de ADOBE ACROBATSTD DE  15,72 al mes, y llevo mas de un año y creo que he enviado varias veces y no quiero pagar más. Por favor atiendad mis peticiones. 

Un cordial saludo

JOSEBA IÑAKI OLARIAGA 

Е
евгенийа35257636
Participant
October 7, 2019
  1.  
yue2019
yue2019
Participant
September 30, 2019

Hi mate,

I have exactly the same issue as you had before. They offered me a three-month free offer after I talked with them. It is not the best solution as I still have to pay the rest 8 months which I really don't need to use it! Can you please share how you dealt with it? thanks 

G
giuliac39658268AuthorCorrect answer
Participant
July 31, 2019

PROBLEM SOLVED!

I contacted the customer care and explained my situation. They were extremely kind and efficient and it seems that I definitely solved my problem (hope not to receive any reminder in the next weeks...).

Thanks to everyone who tried to help!

    C
    Culita25740790v11a
    Participant
    August 21, 2022

    hello,

    i have the same problem.

    how did you contact the customer care? i cannot find any e-mail of them.

    thank you for the info.

     

    CT

     

    E
    Edyta2307623648mh
    Participant
    February 10, 2023

    did you get any answer?

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    July 30, 2019

    Here is the FAQ for the Creative Cloud which gives you information and links to contact Adobe Staff. It cannot be handled in a public forum:

    Managing your Membership FAQ: How do I cancel my Creative Cloud, Acrobat, or Document Cloud PDF membership?

    G
    giuliac39658268Author
    Participant
    July 31, 2019

    I received a message from Adobe staff, asking my contact info, thanks

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    July 31, 2019

    Make sure it's from Adobe.com.

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