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Just updated my Mac OS software last night to version 11.5.2. Today I am no longer able to create packaged files from InDesign 2021 - version 16.4. I just get a non descript icon and not a packaged folder. I am still able to package files in version 15.1.3. Am I missing something obvious or has the new update of OS caused a problem. Any help appreciated. Thanks. Paul
Sometimes it's necessary to restore your InDesign preferences and cache files after you do such an update. Here are the instructions:
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Sometimes it's necessary to restore your InDesign preferences and cache files after you do such an update. Here are the instructions:
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Hi Steve. Many thanks for this. Have rebuilt the preferences and seems to work fine now. Best. Paul
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You could try resetting your preferences
The easiest way to reset everything is to delete the InDesign preferences: as soon as InDesign starts to boot hold down Shift, Alt, Ctrl (and Apple/Cmd if working on a Macintosh). A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Or if that's not working
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Hi Eugene. Many thanks for your help. Have done the rebuild and all seems to work fine now. Best. Paul
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Hi @sunstreet ,
We're glad to hear your issue is resolved after rebuilding the preferences. We'd request you to follow the troubleshooting steps suggested on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) in case you have similar issues in the future.
Hope it helps.
Regards,
Ashutosh