Problems with InDesign, keeps freezing on startup
Hi Adobe Community.
I have a problem with my InDesign (v. 19.4). on Windows 10 (22H2)
When I try to open InDesign, 9 out of 10 times it freeze and I need to close the application from task manager, before I can try again.
It doesn't matter if I try to open a file or only InDesign in Adobe CC, its the same problem.
I feel like I have tried everything.
Uninstall and Install
Tried with v. 19.3
https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html
https://helpx.adobe.com/indesign/kb/crash-on-launch.html
https://community.adobe.com/t5/illustrator-discussions/why-so-many-processes-of-adobe-cep-html-engine-running-in-background-on-windows-system/m-p/13299150#M340878
https://community.adobe.com/t5/indesign-discussions/unable-to-launch-indesign-2024/td-p/14177383
https://community.adobe.com/t5/indesign-discussions/indesign-19-2024-version-crashes-on-launch-on-windows-10-machine/m-p/14158005
https://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html
My hardware is:
Intel i5 9500
32 gb ddr4
AMD RX 550
1 tb nvme
I have also got theese errors in the event viewer:
Faulting program name: CEPHtmlEngine.exe, version: 11.5.3.132, timestamp: 0x62fb47ef
Faulting module name: libcef.dll, version: 88.39.4.0, timestamp: 0x60270a51
Exception code: 0xc000041d
Displacement with error 0x0000000002cefe4e
Process ID 0x2a94
Program start time 0x01da9f9561ffedb8
Program Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exe
Module Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\libcef.dll
Report ID: 5e2ee6f6-9ce3-4002-870a-e35df3448686
Full name of program with error:
Relative program ID of program with error:
and:
Faulting Program Name: InDesign.exe, Version: 19.4.0.63, Timestamp: 0x6621b020
Faulting module name: ntdll.dll, version: 10.0.19041.4239, timestamp: 0xad5435e9
Exception code: 0xc0000005
Displacement with error 0x0000000000020a69
Process ID 0x53c0
Program start time 0x01da9f95406c08dc
Program Path: C:\Program Files\Adobe\Adobe InDesign 2024\InDesign.exe
Module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 65a0a74a-e75f-4598-bc57-d0473c617d95
Full name of program with error:
Relative program ID of program with error
Can someome help me with that problem?
I think the Adobe support is terrible, if you compare the product with the price.....
