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Problems with InDesign, keeps freezing on startup

Community Beginner ,
May 06, 2024 May 06, 2024

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Hi Adobe Community.

I have a problem with my InDesign (v. 19.4). on Windows 10 (22H2)
When I try to open InDesign, 9 out of 10 times it freeze and I need to close the application from task manager, before I can try again.

It doesn't matter if I try to open a file or only InDesign in Adobe CC, its the same problem.
I feel like I have tried everything.

Uninstall and Install
Tried with v. 19.3
https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html
https://helpx.adobe.com/indesign/kb/crash-on-launch.html
https://community.adobe.com/t5/illustrator-discussions/why-so-many-processes-of-adobe-cep-html-engin...
https://community.adobe.com/t5/indesign-discussions/unable-to-launch-indesign-2024/td-p/14177383
https://community.adobe.com/t5/indesign-discussions/indesign-19-2024-version-crashes-on-launch-on-wi...
https://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

My hardware is:
Intel i5 9500
32 gb ddr4
AMD RX 550
1 tb nvme

I have also got theese errors in the event viewer:
Faulting program name: CEPHtmlEngine.exe, version: 11.5.3.132, timestamp: 0x62fb47ef
Faulting module name: libcef.dll, version: 88.39.4.0, timestamp: 0x60270a51
Exception code: 0xc000041d
Displacement with error 0x0000000002cefe4e
Process ID 0x2a94
Program start time 0x01da9f9561ffedb8
Program Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exe
Module Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\libcef.dll
Report ID: 5e2ee6f6-9ce3-4002-870a-e35df3448686
Full name of program with error:
Relative program ID of program with error:

and:

Faulting Program Name: InDesign.exe, Version: 19.4.0.63, Timestamp: 0x6621b020
Faulting module name: ntdll.dll, version: 10.0.19041.4239, timestamp: 0xad5435e9
Exception code: 0xc0000005
Displacement with error 0x0000000000020a69
Process ID 0x53c0
Program start time 0x01da9f95406c08dc
Program Path: C:\Program Files\Adobe\Adobe InDesign 2024\InDesign.exe
Module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 65a0a74a-e75f-4598-bc57-d0473c617d95
Full name of program with error:
Relative program ID of program with error

Can someome help me with that problem? 
I think the Adobe support is terrible, if you compare the product with the price.....

TOPICS
Bug , Performance

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Community Expert ,
May 06, 2024 May 06, 2024

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Community Beginner ,
May 06, 2024 May 06, 2024

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Hi Mike.

Thanks for that!
Can you maybe be more specific about, what I should try to do? Or what the problem can be?

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Community Expert ,
May 07, 2024 May 07, 2024

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You could try resetting the InDesign settings back to the factory defaults:
1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.
If you don't see the question repeat the procedure again.

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Community Beginner ,
May 07, 2024 May 07, 2024

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Hi Derek.

Thanks for your help.
I have alreday tried that, with the same result. It freeze.

I have also tried with the new reset feature.
Go to Preferences > General > and click on "Reset Preferences on Quit" and then quit and restart. 

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Community Expert ,
May 07, 2024 May 07, 2024

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Maybe consider using the Adobe Cleaner Tool to clear out possible application conflicts:
https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hi @Theis Bjerrum37056331a24q,

 

I'm sorry to hear about the persistent freezing issue you're facing with Adobe InDesign. Let's try a couple more troubleshooting steps to see if we can resolve this.

First, try running Adobe InDesign in safe mode or in a new administrator account on your computer. This will help determine if the issue is related to any conflicting software or settings on your current user account.

 

Additionally, you may want to check for any pending updates for your operating system and reinstall Microsoft Visual C++ Redistributable, as sometimes updates can address known issues and improve compatibility.

 

If none of these steps help resolve the issue, please let us know, and we'll explore further options to assist you.

 

Best regards,

Anshul Saini

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Community Beginner ,
May 12, 2024 May 12, 2024

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Hi Anshul_Saini

I will try that, and return with the result. Thanks.

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Community Beginner ,
May 12, 2024 May 12, 2024

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I tried first to remove InDesign with Adobe Cleaner Tool, but with the same problem. After that i tried to remove all Adobe packages and Adobe CC with Adobe Cleaner Tool, but its the same problem.

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Community Expert ,
May 13, 2024 May 13, 2024

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The article I referenced helps you ask the right questions to help isolate the problem. Then, the article attempts to present an exhaustive list of things you can try. Your likely focus would begin with resetting InDesign, although that includes 4 subtly different degrees of how you go about it.

Mike Witherell

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