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Participating Frequently
May 6, 2024
Question

Problems with InDesign, keeps freezing on startup

  • May 6, 2024
  • 1 reply
  • 2143 views

Hi Adobe Community.

I have a problem with my InDesign (v. 19.4). on Windows 10 (22H2)
When I try to open InDesign, 9 out of 10 times it freeze and I need to close the application from task manager, before I can try again.

It doesn't matter if I try to open a file or only InDesign in Adobe CC, its the same problem.
I feel like I have tried everything.

Uninstall and Install
Tried with v. 19.3
https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html
https://helpx.adobe.com/indesign/kb/crash-on-launch.html
https://community.adobe.com/t5/illustrator-discussions/why-so-many-processes-of-adobe-cep-html-engine-running-in-background-on-windows-system/m-p/13299150#M340878
https://community.adobe.com/t5/indesign-discussions/unable-to-launch-indesign-2024/td-p/14177383
https://community.adobe.com/t5/indesign-discussions/indesign-19-2024-version-crashes-on-launch-on-windows-10-machine/m-p/14158005
https://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

My hardware is:
Intel i5 9500
32 gb ddr4
AMD RX 550
1 tb nvme

I have also got theese errors in the event viewer:
Faulting program name: CEPHtmlEngine.exe, version: 11.5.3.132, timestamp: 0x62fb47ef
Faulting module name: libcef.dll, version: 88.39.4.0, timestamp: 0x60270a51
Exception code: 0xc000041d
Displacement with error 0x0000000002cefe4e
Process ID 0x2a94
Program start time 0x01da9f9561ffedb8
Program Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exe
Module Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\libcef.dll
Report ID: 5e2ee6f6-9ce3-4002-870a-e35df3448686
Full name of program with error:
Relative program ID of program with error:

and:

Faulting Program Name: InDesign.exe, Version: 19.4.0.63, Timestamp: 0x6621b020
Faulting module name: ntdll.dll, version: 10.0.19041.4239, timestamp: 0xad5435e9
Exception code: 0xc0000005
Displacement with error 0x0000000000020a69
Process ID 0x53c0
Program start time 0x01da9f95406c08dc
Program Path: C:\Program Files\Adobe\Adobe InDesign 2024\InDesign.exe
Module path: C:\windows\SYSTEM32\ntdll.dll
Report ID: 65a0a74a-e75f-4598-bc57-d0473c617d95
Full name of program with error:
Relative program ID of program with error

Can someome help me with that problem? 
I think the Adobe support is terrible, if you compare the product with the price.....

This topic has been closed for replies.

1 reply

Participating Frequently
May 7, 2024

Hi Mike.

Thanks for that!
Can you maybe be more specific about, what I should try to do? Or what the problem can be?

Derek Cross
Community Expert
Community Expert
May 7, 2024

You could try resetting the InDesign settings back to the factory defaults:
1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.
If you don't see the question repeat the procedure again.