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Question

Problems with indesigning not finding fonts

Forum|Forum|3 years ago
November 16, 2022
3 replies
1508 views

I have a continual issue with the above typically when I am editing a doc created by a third party. Even though I have the 2 x fonts installed it always states 'the fonts are currently unavailable on your computer' meaning everytime I have to go through a v laborious process of 'finding/replacing font' - these are for menus and brochures for a business.

The two fonts causing all the issues are purchased - SangBlue Empire and Euclid.

I have just tried to delete the 2 fonts hoping to re-install them, but even though I have deleted them in the Adobe fonts folder they still show up in the Type / Font drop down list of fonts.

When I click on the Missing drop down it lists these two fonts, yet they are clearly shown above the Missing row.

Any assistance greatly appreciated - is there a In Design live person / co that one can speak to that can help with these matters??

thanks

Type

This topic has been closed for replies.

M

Manan Joshi

Community Expert

Could this be a case of installed fonts being corrupted? Check if these fonts are installed on your computer, not the InDesign document folder or InDesign font folder, if they are installed then do uninstall and install.

-Manan

cragoeAuthor

Participating Frequently

Yes they are installed in the Font suitcase on both macs and work fine on progs like word....

I have uninstalled and installed some months ago thinking the same thing but it didn't help with issues on InDesign

jmlevy

Community Expert

This font exists in 2 different formats: OTF and TTF. It seems that that you have the TTF version and that the person who sent you the document has the OTF version.

but even though I have deleted them in the Adobe fonts folder

you mean the /Applications/Adobe InDesign 202*/Fonts folder?

Can you create a new document, using your version of SangBleu Empire then go to the Text menu > find font, make a screenshot of the window showing the font version?

is there a In Design live person / co that one can speak to that can help with these matters??

This is a user to user forum, not the Adobe support, but you'll surely find the answer here.

cragoeAuthor

Participating Frequently

thank you jmlevy

someone above has also responded to my issue so everything crossed he can help

cragoeAuthor

Participating Frequently

Ok, but can you post the screenshot I asked for? The find font window, not from the missing font document but with a new fresh document, with YOUR version of SangBleu or Euclid?

Thanks - I don't have any data in the Info window when I do this for some reason

Steve Werner

Community Expert

It would help a lot if you could tell us more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

You'll also be able to give more information if you open up the Type > Find/Replace Font dialog, and within it, Click More Info and take a screen capture.

The fonts you're referring to are not Adobe Fonts (formerly Typekit fonts). Adobe fonts will show in the font like (Type menu > Font) with a Cloud icon:

The SangBlue Empire and Euclid fonts your document has may not be on your system or you may have a different version. That's why the information in the Find/Replace Font dialog would be helpful.

cragoeAuthor

Participating Frequently

Very kind. ..

System - macOS Ventura 13.0

I have both InDesign 2022 and 2023 installed in applications

I also use Creative Suite

Here's a screen shot of Find/replace font window

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