Hi there,
I hope someone might be able to help out with these two InDesign glitches that have been driving me nuts:
Background info
I'm using InDesign 2020 15.0.1 on an iMac running Mac OS Catalina 10.15.1
- All of my files and my software are stored on a single hard drive in my Documents folder and are only accessed by me. There are no other users, no networks, no cloud storage.
- Both glitches are intermittent, but more common than not, I've not noticed any rhyme or reason as to when and why things work properly.
- The glitches seemed to start when I switched from annual to monthly CC subscription.
- I think it may have also been around the time I updated my Mac OS
1. Links aren't previewing in files: When I open a file the links will flash up for a second and then disappear. They're not broken or missing - you can see the preview in the links pane, but not in the document. They all have to be individually relinked - often even instances of the same image. Sometimes the process will result in a few images appearing, but usually not. The "find all missing links in this folder" check box is greyed out - because the links aren't missing I guess. This glitch seems to happen randomly accross documents and images within documents - sometimes some will work, sometimes they wont. More often than not it's a treat if I don't have to relink every file every time I open a document.
2. Open Recent doesn't work - either from the gallery or the dropdown menu. I get this message: "This file is already open by anpther use or another application. This file may be stored on a network server and cannot be opened untill the other user closes it." None of these things is the case. I can open files in all the other ways, but Open Recent is a really useful tool for my workflow, so I'd like to get it going again. Every once in a while it'll work, possibly if it's the same file I've worked on a few times in one day, but there's no pattern that I've spotted to what will and won't work, it mostly just doesn't.
I've tried:
- Updating / Deleting and reinstalling / rolling back the software
- Removing preferences
If anyone can help with this at all, I would be really grateful.
Cam
{Renamed by MOD}
1 Correct answer
Hi Cam,
I upgraded both my OS and Adobe Creative Cloud over the holidays and had a similar problem with links in my existing InDesign files.
- some files looked fine when opened, others had the previews of linked files missing in the layout (after initially showing for a split second as in your case), but in all cases there was never any warning of broken links
- for those files when the link previews were showing and everything seemed fine, I only knew there was a problem when I tried to output a
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Replies
Hi Srishti,
Thank you for your reply. No the issue wasn't fixed - you're the only person who has responsded and nothing has changed since I put the post up.
I tried your suggestions - running the mac in Safe Mode, but the problem was exactly the same, and if anything the software was working worse and had additional glitches to work around (please see screen shots of the start gallery in safe mode below).
I haven't installed any third party services, plugins or extensions, but the problem started when I switched from my adobe annual membership to the monthly membership which was on the 27th Oct 2019 which, looking at software installation dates, was day that my operating system was updated to Mac OS Catalina 10.15. I haven't seen anyone else having problems with inDesign on Catalina though?
Since the problem started there have been some more updates, so here is what I'm running:
iMac (retina 5K 27" Late 2015) Processor: 3.2 GHz Quad-Core intel i5. Graphics: AMD Radeon R9 M390 2 GB
macOS Catalina 10.15.2
Adobe CC InDesign now 15.0.1 (I've tried uninstalling and reinstalling, and I've been updating with each version in the hope it would fix it).
Help would be greatly appreicated as it's a lot of money for software that doesn't work properly and I'm at a loss on what to do?
Thanks a lot!
Cam
Hi Cam,
I upgraded both my OS and Adobe Creative Cloud over the holidays and had a similar problem with links in my existing InDesign files.
- some files looked fine when opened, others had the previews of linked files missing in the layout (after initially showing for a split second as in your case), but in all cases there was never any warning of broken links
- for those files when the link previews were showing and everything seemed fine, I only knew there was a problem when I tried to output a PDF or tried to Package the project and received a message saying there was a network connectivity problem or the links had been moved ... neither of which were the case.
- I could solve the issue by relinking the files, which is fine for one or two files but not for hundreds of existing layouts.
- Working with an Adobe virtual assistant was a very frustrating 1.5 hour experience that didn't solve anything
- I finally managed to solve my issue which may or may not be of assistance to you and your links problem.
- open your OS system preferences > Security and Privacy > Privacy tab > Files and Folders
- if the box next to InDesign is NOT checked, then click on it to check (will need to close InDesign first)
- reopen InDesign and the problem was resolved
Whether this works for you or not, best of luck.
Angus
I've been having this problem since the December update, I think.
Often I place an image, see what size it is going to be, then I edit it in photoshop. When I come back and try to relink it gives me this error. The only way I can get the error to go away is to place another image, rework in Photoshop and when I go back to indesign the second image won't link, but the first does automatically. I delete the second (unnecessary file) and move on.
I am using Catalina 10.15.3 - Photoshop is updated. It is the same problem on my laptop and this brand new computer. Files are in Dropbox or Google Drive.
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