Problems with loading and missing fonts in Adobefont and Indesign

[Melodic_portfolio5CE8]

Hello! I hope someone here can help me with my font issue.

I’ve been having ongoing problems with various Adobe Fonts in InDesign.

Several fonts no longer load, even though they have been marked as “active” or “added” in the Adobe Fonts program for ages, and had been working perfectly until recently.

With some fonts, individual font styles are even missing and no longer displayed.

In some cases, I was able to work around the issue by additionally installing the fonts via the Adobe Fonts app.

However, even then I encountered the same issue: certain fonts within a font family couldn’t be loaded. They were missing both in the Fonts app and in InDesign.

By repeatedly quitting InDesign and Adobe Creative Cloud, I was sometimes able to get a font to activate again.

Another issue is that activated fonts hang forever in the background window saying "Loading fonts", and nothing happens.
Under these circumstances, I can't generate a PDF either, since InDesign tries to load the missing fonts in the background — which, of course, doesn’t work…

By now, I can’t even see my activated fonts in the Adobe Fonts app anymore.

Fonts I had already installed via the Fonts app are now shown in red again.

I’ve already uninstalled and reinstalled InDesign multiple times, closed Adobe Cloud, logged out and back in, and even changed my password.

The issue originally started after I changed my Adobe Cloud password, though I can’t imagine that this would be the root cause.

Unfortunately, under these conditions, it’s no longer possible for me to work with the program.

I have the latest InDesign version 20.5 installed and I'm using macOS Sonoma 14.4.1.

If anyone has any advice or tips, I’d be truly grateful.

[eguillemette-pinestatet]

I would like an answer to this issue as well.

My employees and I have been struggling with Adobe fonts for months now. We install an Adobe Font, we create artwork in InDesign with the new font, then we open the same file the next day to find that the fonts are all missing. They're still activated on Adobe Fonts, but InDesign doesn't seem to be getting the message.

Yes, we could uninstall, re-install, restart, relog, multiple times a day, or maybe we can find a product that isn't a bloated buggy mess.

[leo.r]

In some cases, I was able to work around the issue by additionally installing the fonts via the Adobe Fonts app.

However, even then I encountered the same issue: certain fonts within a font family couldn’t be loaded. They were missing both in the Fonts app and in InDesign....

By now, I can’t even see my activated fonts in the Adobe Fonts app anymore.

Fonts I had already installed via the Fonts app are now shown in red again.

By @Melodic_portfolio5CE8

Can you please clarify the terminology you're using... What are you referring to by "Adobe Fonts app"? Is it the Creative Cloud app? Or something else?

And what is "Fonts app"? Is it the same thing as "Adobe Fonts app" or are you referring to the Font Book app?

[Bill Silbert]

Usually the best advice for problems with keeping Adobe fonts active is to sign out of your Adobe account in the Creative Cloud desktop app and then sign in again. This overly simplistic suggestion has helped many. If the logging out and then back in that you refer to was not done in the Creative Cloud desktop app but rather perhaps on Adobe's website then doing the process in the app might be worth a try. If that does not fix things then other issues may be at hand. Do you have any non Adobe versions of the fonts you're using loaded on your computer that may be producing a conflict? Are you using any third party plug-ins either with InDesign or the operating system? If so have they been updated for full compatibility with the app and OS? Try deactivating any third party plug-ins and see if that helps. Also are the fonts recognized in other programs such as Illustrator and Photoshop?

[Melodic_portfolio5CE8]

Hallo Bill, danke für deine Antwort. 

Ja, ich glaube das Problem liegt wirklich an der Art wie die Anmeldung in die Adobe Cloud erfolgt.

Ich habe festgstellt, dass ich die Probleme anscheinend gelöst sind, wenn ich die Cloud auf meinem Rechner schließe und mich neu über den Browser bei Adobe anmelde. Es ist irgendwie komisch. Es fühlt sich an, als hätte ich zwei verschiedene Version, Konten ??? Keine Ahnung. Über die Anmeldung über den Browser sind alle Schriften in Indesign vorhanden. Wähle ich mich über die Cloud per Symbol auf meinem Desktop ein, habe ich eine ganz andere Darstellung von aktivierten Fonts in der FontApp. ICh kann es mir nicht erklären. Ich habe schon wie oft die Programme deinstalliert, neu installiert, Cache gelöscht, etc. Irgendwo muss es haken. ....

[Joel Cherney]

I've had similar problems, and in my case the fix was this:

Cache gelöscht

How do you clear the cache? Did you

1) Reset InDesign preferences 

2) Log out of Creative Cloud on every machine

2) Hard restart

3) Clear OS font caches 

4) Hard restart again 

I think that maybe "2) Hard restart" isn't totally necessary - although 4) is absolutely necessary.

[Brad @ Roaring Mouse]

What system? Are you using a third-party font manager?

Are you relying on InDesign's "Auto activate" feature? If so, turn that off for the time being and manually activate your fonts and see if that makes a difference.

Have you had other versions (i.e. non-Adobe Fonts, like Google Fonts) of the same family installed. This can cause a mixed activation if some are loaded already/leftover in the System/Font manager, as the Auto-activation mechanism will try add the styles that are missing, resulting in a mixed/incomplete set. (e.g. Google's version of certain open source fonts are TrueType OpenType whereas Adobe's versions are usually CFF OpenType.)

Clearing font caches regulary will help. Also, if you ARE using a font manager, it may be keeping a cache of its own (as I recently discovered myself).

Also remember, that if you activate only a certain style, say MYfont Bold, Adobe Fonts doesn't activate the entire family. So you will be missing others styles until you specifically activate them too. This is something I would like them to change: i.e. when you activate one style to have the option to activate the entire family at that time.