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L
Line2570300159pr
Participating Frequently
March 16, 2023
Question

Problems with opening InDesign files and InDesign on my computer

  • March 16, 2023
  • 2 replies
  • 1156 views

Hello,

 

My computer has some problems with opening inDesign especially when I'm working from home.

I've tried to look if it's because I don't have enough space on my computer or if it's the internet.

But everything is fine.

The only other problems I have is to get on my VPN, so I can get access to my OneDrive and all that. Do any of you have the same problems? As is it because of the VPN?

I even tried to uninstall InDesign and install it again and I don't have the same problems with Photoshop or Illustrator.

 

Best regards,

Line

This topic has been closed for replies.

2 replies

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
March 16, 2023

So what is happening whn you try to open a file? What error messages do you get?

Is InDesign installed on your home computer, or are you trying to run a remote version over the VPN?

L
Line2570300159prAuthor
Participating Frequently
March 16, 2023

There's no error. It just doesn't want to open or work. It freeces all the time.

L
Line2570300159prAuthor
Participating Frequently
March 16, 2023

Is Indesign installed on your home machine, or are you trying to run it across the VPN?

We can't begin to help you without complete information.

I sense English may not be your primary language. Please feel free to use wahtever language you are most comfortable with.


Jeg er ved at få IT til at hjælpe mig, men de mener at det måske kan være et Adobe problem. Det er svært for mig at sige præcis hvad problemet er, når jeg ikke kan give dig flere detaljer end det jeg i forvejen har sagt. Har intet med mit sprog at gøre.

Problemet er at jeg har afinstalleret og geninstalleret inDesign, men det virker ikke. Alle mine adobe programmer kører gennem Adobe Creative Cloud, grundet sikkerhed. Så jeg vil f.eks. ikke have adgang til at downloade det fra nettet af. Det hele kører på pc'en. For at jeg kan bruge mine filer skal jeg have adgang til OneDrive, som er det vi bruger i virksomheden af sikkerhedsmæssige årsager. De filer er synkroniseret fra Teams. Dvs. at alle mine filer ligger online. Men selv hvis jeg har gemt en fil på skrivebordet offline, vil det stadig ikke lade mig åbne i inDesign. Når jeg arbejder hjemmefra logger jeg på en VPN koblet til vores virksomhed, så jeg får adgang til alt på min PC, inklusiv filer gemt i min Adobe pakke.

 

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
March 16, 2023

Please provide a lot more information about the problems. OS and version, InDesign version, what VPN? What happens when you try to open a file? Exact error messages you receive, if any?

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    March 16, 2023

    Also, where are the files you are trying to open stored?

    L
    Line2570300159prAuthor
    Participating Frequently
    March 16, 2023

    My files is both on my PC and OneDrive drives syncronised with Teams files. 
    My VPN is something the IT department made for us with focus on security. The VPN is called Paloalto.

    My computers name is ThinkPad T14S and i use the newest updated inDesign version. And I'm using Windows 10 Enterprise and I can have 16 GB on my PC.

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