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L
Line2570300159pr
Participating Frequently
March 16, 2023
Question

Problems with opening InDesign files and InDesign on my computer

  • March 16, 2023
  • 2 replies
  • 1156 views

Hello,

 

My computer has some problems with opening inDesign especially when I'm working from home.

I've tried to look if it's because I don't have enough space on my computer or if it's the internet.

But everything is fine.

The only other problems I have is to get on my VPN, so I can get access to my OneDrive and all that. Do any of you have the same problems? As is it because of the VPN?

I even tried to uninstall InDesign and install it again and I don't have the same problems with Photoshop or Illustrator.

 

Best regards,

Line

This topic has been closed for replies.

2 replies

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
March 16, 2023

So what is happening whn you try to open a file? What error messages do you get?

Is InDesign installed on your home computer, or are you trying to run a remote version over the VPN?

L
Line2570300159prAuthor
Participating Frequently
March 16, 2023

There's no error. It just doesn't want to open or work. It freeces all the time.

L
Line2570300159prAuthor
Participating Frequently
March 23, 2023

Adobe apps MUST be installed on each computer where they will be used to run properly. There may be a way for IT to install for you without using the Creative Cloud Desktop App -- there are some enterprise-level deployment tools which I have never used -- but the normal procedure is to download and install the Creative Cloud Desktop app from Adobe.com and use that to install the other applications.

 

Are you able to run Indesign without being connected to your VPN? That is a very important test.

 

It might be helpful to have your IT department join this thread...


I do use the Creative Cloud app. We found out the problem. It was because two versions of InDesign was running at the same time in one InDesign app. After I deleted the old version and was on my work VPN it worked. 

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
March 16, 2023

Please provide a lot more information about the problems. OS and version, InDesign version, what VPN? What happens when you try to open a file? Exact error messages you receive, if any?

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    March 16, 2023

    Also, where are the files you are trying to open stored?

    L
    Line2570300159prAuthor
    Participating Frequently
    March 16, 2023

    My files is both on my PC and OneDrive drives syncronised with Teams files. 
    My VPN is something the IT department made for us with focus on security. The VPN is called Paloalto.

    My computers name is ThinkPad T14S and i use the newest updated inDesign version. And I'm using Windows 10 Enterprise and I can have 16 GB on my PC.

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