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RaquelAbe
Inspiring
July 29, 2024
Answered

Problems with Packaging Files in InDesign 19.5 : 0 KB PDF and Missing Extension Issue

  • July 29, 2024
  • 2 replies
  • 959 views

I've been having problems packaging files on indesign :

It exports a pdf file with 0 KB and a forth file (which is the actual pdf) without an extension

I have no idea how to solve this 

 

 

 

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Correct answer RaquelAbe

Hello @RaquelAbe

I hope you are doing well. 

 

We would like to follow up on the status of the issue. Are you able to resolve the issue by following our expert's advice? If your issue is resolved now, please feel free to share the solution which worked for you which might helps others on the community experiencing the similar issue. 

 

Please feel free to update the discussion if you need any further assistance. 

 

Thanks, 

Abhishek Rao

 




Hi guys. It was probably my file that was corrupted. I tried the exporting with a couple different files and nothing went wrong, so i opened the idml of the ones i needed that the error was happening and saved new ones in new directories. Everything went well after that. 

2 replies

Robert at ID-Tasker
Legend
July 29, 2024

@RaquelAbe

 

Where do you export - locally or remotely - network drive, cloud, external drive?

 

Can you export PDF manually? 

 

If you try close InDesign - do you get a warning about Background Process running?

 

RaquelAbe
RaquelAbeAuthor
Inspiring
July 29, 2024

Exporting locally, can export manually it just refuses to export the pdf when packaging.

No background process running.

RaquelAbe
RaquelAbeAuthor
Inspiring
July 29, 2024

It doesn't accuse errors of any kind, either. 

leo.r
Community Expert
Community Expert
July 29, 2024

What are your versions of InDesign and Windows?

RaquelAbe
RaquelAbeAuthor
Inspiring
July 29, 2024

windows 10, indesign 19.5