Problems with Packaging Files in InDesign 19.5 : 0 KB PDF and Missing Extension Issue

[RaquelAbe]

I've been having problems packaging files on indesign :

It exports a pdf file with 0 KB and a forth file (which is the actual pdf) without an extension

I have no idea how to solve this 

 

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[leo.r]

What are your versions of InDesign and Windows?

[RaquelAbe]

windows 10, indesign 19.5

[Robert at ID-Tasker]

@RaquelAbe

Where do you export - locally or remotely - network drive, cloud, external drive?

Can you export PDF manually? 

If you try close InDesign - do you get a warning about Background Process running?

[RaquelAbe]

Exporting locally, can export manually it just refuses to export the pdf when packaging.

No background process running.

[RaquelAbe]

It doesn't accuse errors of any kind, either. 

[Robert at ID-Tasker]

Same PDF preset? 

[RaquelAbe]

yes

[leo.r]

Try the general troubleshooting steps - sometimes they resolve some weird issues:

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

[Abhishek Rao]

Hello @RaquelAbe, 

I hope you are doing well. 

We would like to follow up on the status of the issue. Are you able to resolve the issue by following our expert's advice? If your issue is resolved now, please feel free to share the solution which worked for you which might helps others on the community experiencing the similar issue. 

Please feel free to update the discussion if you need any further assistance. 

Thanks, 

Abhishek Rao

 

[RaquelAbe · Accepted solution]

Hi guys. It was probably my file that was corrupted. I tried the exporting with a couple different files and nothing went wrong, so i opened the idml of the ones i needed that the error was happening and saved new ones in new directories. Everything went well after that.