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Ana23240582ewxq
Participant
August 15, 2022
Answered

Problems with the Publish Online upoloading dialogue box

  • August 15, 2022
  • 1 reply
  • 257 views

Hello, 

The Publish Online dialogue box keeps shrinking every time I create a Publish Online document or update one. I cannot longer see when a document is published/updated (I have to wait and try to refresh), nor I can see the link, but I manage to access the documents via the Publish Online dashboard. The problem is, if it keeps scrinking, at some point I will no longer be able to close the dialogue box and I reckon that, without closing that box, I won't be able to access Publish Online again. 

I have uninstalled and reinstalled InDesign (actually, the whole Creative Cloud), but the problem persists. 

Help, please!

 

Here are some screenshots:

 

This topic has been closed for replies.
Correct answer Rishabh_Tiwari

Hi @Ana23240582ewxq ,

 

Sorry to hear about the trouble. When you re-installed did you remove the preferences or did you keep the preferences? If you didn't remove the preferences, you can try restoring the preferences and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh 

1 reply

Rishabh_Tiwari
Rishabh_TiwariCorrect answer
Legend
August 16, 2022

Hi @Ana23240582ewxq ,

 

Sorry to hear about the trouble. When you re-installed did you remove the preferences or did you keep the preferences? If you didn't remove the preferences, you can try restoring the preferences and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh 

A
Ana23240582ewxqAuthor
Participant
August 17, 2022

It worked! Thank you so much

Rishabh_Tiwari
Rishabh_Tiwari
Legend
August 31, 2022

Glad to hear that! Feel free to reach out if you need any further assistance.

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