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Good day,
We experienced the following error: unable to launch Adobe InDesign as you ma not have sufficient permissions to access the preferences folders when trying to open the Indesign (16.2.1 *64) program about three days ago, upon rebooting the machine it is installed on.
Please note that we were able to resolve the issue by clearing the temp folder (%temp%) on the machine and rebooting the machine thereof. However, the issue came back today and we perfomed the same resolution steps. Do you know if there is a permanent fix to the issue? we would kindly like to enquire, in the case that we experience the same issue again.
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Hi Johan,
We are sorry to hear about your experience and delayed response. I hope the issue is resolved by now. If, not please try the following steps and let us know how it goes:
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini
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Good day Anshul,
Thank you for your detailed feedback, it is much appreciated.
Please note that the issue thereof, has not persisted since having raised the "Program Launch Issue" enquiry. However, it did occur again on the 04th of February 2022 and we then managed to resolve it by clearing the %temp% folder on the computer thereof.
Also, I would like to apologise for the delay in getting back to and we will ensure to follow the steps mentioned above should the issue occur again.
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I am glad to hear that. Thanks for letting us know that. Please feel free to reach out in the future if you run into another issue or have any queries. I'd be happy to help.
Regards,
Anshul Saini
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Good day Anshul,
Trust that you are well.
Please note that the issue previously experienced took place again a few days after your last correspondence and we then proceeded to follow the resolution steps provided.
However, the issue transpired again earlier today. With that being said, is there perhaps another solution we could try out? also could granting the login user to the Indesign machine, read and write access to the following folder "C:\Program Files\Adobe" rectify the issue?
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Hi @Johann5CBE,
Thanks for reaching out. That should work. If it doesn't help, try permanently running the InDesign as an administrator.
Let us know if it helps!
Regards,
Anshul Saini
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Good day Anshul,
Thank you for your feedback. It is much appreciated.
Will let you know should we not come right, once more.
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Good day Anshul,
Hope you are well.
We would kindly like to inform you that the latest proposes solutions did not work effectively as the problem still persists at random intervals also when permanently configuring the Indesign application to run as an Administrator, the application then does not open.
Is there perhaps any other solutions we could try to proceed with?
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Thanks for trying that. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.
Regards,
Anshul Saini
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Hi Anshul,
Thank you. We will ensure to do so, should the issue persist.