Program Launch Issue

Community Beginner ,
Jan 10, 2022 Jan 10, 2022

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Good day,

 

We experienced the following error: unable to launch Adobe InDesign as you ma not have sufficient permissions to access the preferences folders when trying to open the Indesign (16.2.1 *64) program about three days ago, upon rebooting the machine it is installed on.

 

Please note that we were able to resolve the issue by clearing the temp folder (%temp%) on the machine and rebooting the machine thereof. However, the issue came back today and we perfomed the same resolution steps. Do you know if there is a permanent fix to the issue? we would kindly like to enquire, in the case that we experience the same issue again.

 

 

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Hi Johan,

 

We are sorry to hear about your experience and delayed response. I hope the issue is resolved by now. If, not please try the following steps and let us know how it goes:

  • Open the File Explorer window. Click the View tab, and then select Hidden items.
  • Navigate to C:\Users\<Your username>\AppData\Local\Adobe InDesign
  • In File Explorer, right-click the folder InDesign and choose Properties.
  • Click the Security tab, and then click Edit to set permissions.
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box.
  • Click OK twice.
  • Then go to C:\Users\<Your username>\AppData\Roaming\Adobe InDesign
  • Perform the steps from 3-6 (as above).
  • Launch Adobe InDesign from Creative Cloud Desktop app.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Good day Anshul,

 

Thank you for your detailed feedback, it is much appreciated.

 

Please note that the issue thereof, has not persisted since having raised the "Program Launch Issue" enquiry. However, it did occur again on the 04th of February 2022 and we then managed to resolve it by clearing the %temp% folder on the computer thereof. 

 

Also, I would like to apologise for the delay in getting back to and we will ensure to follow the steps mentioned above should the issue occur again.

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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I am glad to hear that. Thanks for letting us know that. Please feel free to reach out in the future if you run into another issue or have any queries. I'd be happy to help.

 

Regards,

Anshul Saini

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Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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Good day Anshul,

 

Trust that you are well.

 

Please note that the issue previously experienced took place again a few days after your last correspondence and we then proceeded to follow the resolution steps provided. 

 

However, the issue transpired again earlier today. With that being said, is there perhaps another solution we could try out? also could granting the login user to the Indesign machine, read and write access to the following folder "C:\Program Files\Adobe" rectify the issue?

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Adobe Employee ,
Mar 02, 2022 Mar 02, 2022

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Hi @Johann5CBE,

 

Thanks for reaching out. That should work. If it doesn't help, try permanently running the InDesign as an administrator.

 

Let us know if it helps!

 

Regards,

Anshul Saini

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Community Beginner ,
Mar 07, 2022 Mar 07, 2022

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Good day Anshul,

 

Thank you for your feedback. It is much appreciated. 

 

Will let you know should we not come right, once more.

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Community Beginner ,
Mar 10, 2022 Mar 10, 2022

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Good day Anshul,

 

Hope you are well.

 

We would kindly like to inform you that the latest proposes solutions did not work effectively as the problem still persists at random intervals also when permanently configuring the Indesign application to run as an Administrator, the application then does not open. 

 

Is there perhaps any other solutions we could try to proceed with?

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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Thanks for trying that. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

 

Regards,

Anshul Saini

 

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Community Beginner ,
Mar 23, 2022 Mar 23, 2022

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Hi Anshul,

 

Thank you. We will ensure to do so, should the issue persist.

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