psd files stopped appearing in InDesign

[cathya57255419]

I have worked with psd files for year in InDesign and never had an issue but suddenly when I import psd files or open existing InDesign files with psd files the image boxes appear empty. When I go to overprint preview they are there though. How can resolve this?

[Willi Adelberger]

Where are they saved? Local drive or external server or cloud service?

Or did you embed them?

What color model do they have?

Did you open them in Photoshoip and save them with a different name and use that?

[cathya57255419]

All files on local drive. I set up a new InDesign page and just dropped in a layered psd file, all fine, so I thought I'd sorted the problem, but then when I've tried a few other psd files they don't appear, image box looks empty. I save all photoshop files as CMYK with Coated FOGRA39..., all files the same. Everything was fine until I updated my system.

I've tried importing the files a different way but it's no better.

[rob day]

Hi @cathya57255419 , try deleting your InDesign Caches folder and if that doesn’t help, trash your Preferences folder.

[rob day]

If trashing Caches and Prefs doesn’t work, can you share a sample page with the PSDs?

[cathya57255419]

Yes I'll do that thanks

[rob day]

What OS are you using? Have you tried turning off GPU Performance?

[cathya57255419]

This has worked, thanks. Still don't know why some files are visible and other weren't before though, but as least I can see my files again.

[cathya57255419]

I've shared these files in case you can work out why some photoshop files work with GPU Performance on and other don't, seems no reason

[rob day]

I’m not seeing the problem with GPU on, so maybe it’s a problem with your graphics card? Does it happen with other formats or color spaces? I notice that your document has no CMYK profile assigned. Does assigning a profile make a difference (Edit>Assign profies...)?

[cathya57255419]

This is what I see with GPU on - all photoshop files, top left flattened, top right layered, bottom image layered. All these worked fine until recently. I have a complete brochure with layered files and most have disappeared unless I turn off GPU, but now the blends look stripey. 

[cathya57255419]

The assign profiles thing didn't make a difference, it defauts back anyway when I change it

[rob day]

Does it happen with RGB images? Have you tried a Save As to IDML then open the IDML?

[cathya57255419]

I've just changed the Morecambe logo to rgb and that works but the other 2 are cmyk so don't know why that is. I tried saving the InDesign as IDML but that didn't work, however if I change to CPU preview all my images appear and with GPU still ticked in preferences all the blends look good, so that seems to have solved it. It's still a mystery why some psd cmyk files show and others don't but at least I can work properly now. Thanks all

[cathya57255419]

I have tried both of these things the other day, it seemed to work with a few files but problem back again. I'll try one more time.