Skip to main content
T
troutfishing
Participating Frequently
September 6, 2018
Question

Publish Online Analytics non-functional

  • September 6, 2018
  • 14 replies
  • 8910 views

I can't seem to get the Publish Online Analytics to work.  I click on icon for it, but nothing happens.

Actaully, when I click on the trash can to delete something, nothing happens then, if that helps.

Does anyone have any ideas?  I'd love to view the stats on my publications.

Thanks,

Tim

    This topic has been closed for replies.

    14 replies

    Show previous replies
    amy jos30586562
    amy jos30586562
    Participant
    July 29, 2019

    I just worked with Adobe today and the reason I couldn't get any functions on the dashboard to work was because our office network was blocking the website address. I have put in a ticket to our IT team to unblock the dashboard web address and it should be resolved. We found this out by connecting to my iPhone's hotspot and I could get to all the functions that way. YAY!

    Diane Burns
    Diane Burns
    Inspiring
    July 29, 2019

    That's great news!

    Just to clarify, when you say your IT team had to "unblock the dashboard web address," do you mean the URL "https://indd.adobe.com/dashboard" or an IP address?

    Might be useful for others to have specifics.

    Thanks.

    amy jos30586562
    amy jos30586562
    Participant
    July 29, 2019

    Hi Diane. From what I understand you need to just give them the website address/URL and they can unblock it from the server/network, not an IP address.

    Diane Burns
    Diane Burns
    Inspiring
    October 8, 2018

    FWIW, I have found analytics extremely slow to load of late. I finally opened the dashboard, then did something else for a few minutes. Finally, when I clicked the analytics icon, the data was there. Can you try just leaving it open for 5 mins or so, at least in the interest of troubleshooting?

      T
      troutfishingAuthor
      Participating Frequently
      October 8, 2018

      Nope.  I left it for over an hour and it looks just the same as the image that I posted above.

      Does anyone from Adobe have a response?

      What does it look like when it actually displays the results?

        Diane Burns
        Diane Burns
        Inspiring
        October 8, 2018

        Hmmm... you might log out of the dashboard, then log back in.

        Here are stats for my collection of Publish Online documents http://bit.ly/PubOnCollection

        Sorry I can't be more helpful, do try logging out of dashboard and refreshing. Hopefully someone from Adobe will respond.

          J
          Community Expert
          Jeffrey_SmithCommunity Expert
          Community Expert
          October 1, 2018

          I had a similar issue, with the suggestion to open browser in incognito mode. This worked and allowed me to view the dashboard and analytics.

          T
          troutfishingAuthor
          Participating Frequently
          October 1, 2018

          Jeffery. How do you force InDesign to open the web window in Incognito mode or Private Viewing, as it says on my Firefox window.

          Speaking of which, I'm on Mac with InD 2018.

          Thanks.

          Tim

          J
          Community Expert
          Jeffrey_SmithCommunity Expert
          Community Expert
          October 1, 2018

          Tim, from your screen capture, it appears as though you can view/access the dashboard, but not the analytics.

          My suggestion for private viewing or incognito mode was for not being able to access the dashboard at all. And, I don't think there is any way to force Indesign to open a new private window during the Publish Online process. You would to have open the private window first, then access dashboard URL.

          Raquel E.
          Raquel E.
          Participant
          October 1, 2018

          Yes, same here. The little squares keep spinning like it's thinking, but nothing ever happens.

            Steve Werner
            Community Expert
            Steve WernerCommunity Expert
            Community Expert
            October 1, 2018

            It doesn't happen normally. Try restoring your InDesign preferences as described below:

            Trash, Replace, Reset, or Restore the application Preferences

              T
              troutfishingAuthor
              Participating Frequently
              October 1, 2018

              Thanks, Steve, but it didn't change anything.This is what I see in the "Overview" tab:

              and this is what I see in the "Document Trends" tab:

              I click on the 3-bar icon on the left, but nothing happens.

              You mean it actually *works* for you?  What platform and browser are you using?

              Tim

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices