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karenwahs
New Participant
January 15, 2021
Answered

Publish Online Dashboard not showing documents

  • January 15, 2021
  • 4 replies
  • 1731 views

When I log into my Publish Online Dashboard to view my live documents, it's saying "No document found" yet all published pieces are still working and links are available. Please help! I need to grab the analytics for these documents and don't have access. TIA!

This topic has been closed for replies.
Correct answer karenb80082680

It's now working. Not sure what the issue was but definitely needed some time to refresh. Thanks all!

4 replies

JStroud905
JStroud905
New Participant
November 17, 2022

I have not had access to the online dashboard for a month now. I am just now having the time to post for assistance. Attached is the message I get when trying to access it. I can, however, upload a new document from InDesign, but I cannot go back and pull it or any other documents up on the dashboard. I have checked my Antivirus software and Firewalls to no avail. 

K
karenb80082680Correct answer
New Participant
January 19, 2021

It's now working. Not sure what the issue was but definitely needed some time to refresh. Thanks all!

    Diane Burns
    Diane Burns
    Inspiring
    January 15, 2021

    My Publish Online dashboard is working fine. The service does occasionally have issues. Can you check you are logged in to the correct Adobe ID? Also, please log out (via CC app) and log back in; this has been known to correct some issues. 

      J
      Jeffrey_Smith
      Community Expert
      January 15, 2021

      I am able to view my dashboard and documents right now. Occassionally the Adobe Publish Online servers are down. Check, and report back if problem continues.

      K
      karenwahsAuthor
      New Participant
      January 15, 2021

      Still down for me but I will keep checking back! A little worried that they've disappeared all together... but hopefully that is not the case 🤞

      J
      Jeffrey_Smith
      Community Expert
      January 15, 2021

      Nothing unusual reported at status.adobe.com 

      Are you saying you can view documents, but can not access analytics? If so, you can try clearing cache in browser for site, or try accessing from private browser window.

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