Known Participant

Answered

Publish online dashboard STILL not working

Forum|Forum|5 years ago
September 16, 2020
4 replies
6834 views

I think InDesign publishing is a great, low-key way to publish a document with a little bit of animation and some easy to digest analytics. Many customers like this approach. BUT for the last two documents I have published I cannot consistently see the analytics. It's all over the place. One day it will work, the next it won't. Once it displayed stats I knew were wrong and after cliking on the icon again, new stats appeared. Why would it need a refresh after just taking 15 minutes to load!!! With your fees going up and up at a time when the design community is being squeezed harder and harder, now is not the time to devalue your products. Please, please sort it out. Many thanks.

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Correct answer Rishabh_Tiwari

I gave up using it. Too unreliable.

Hi,

Thank you for reaching out. Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics for document insights. For more information, please check this article.

Thanks

Rishabh

C

Chuck285400402knt

Participant

My published analytics only show the past 30 days. When I click on 90 days or more, an error message appears. It is essential for me to see all analytics since the published date. Please help.

Thank you,

Chuck

nataliab21444505

Participant

Is it me or the analytics hadnt been working the past days for me. Is there any update on this ?

J

jimm95686870

Participating Frequently

All analytics or just longer time ranges? Its been an issue for a long time now and was made worse by the dashboard update last year

R

Russ W

Inspiring

Its not working still for me. The update didnt solve anything. In fact its now worse for all our users. No datat at all for 'since published'.

P

paulmgibson

Participant

I've spent some time on this today as it was really annoying me. So, this is what I did to fix the issue...

1. Update all apps through the Creative Cloud App

2. Update OS to latest version

3. Open the Creative Cloud App and sign out

4. Reboot system

5. Reopen CC app and sign back in

6. Issue was fixed.

Hope this helps everyone.

V

Vanessa5FF5Author

Known Participant

Thanks for the tip. Will try and see if it works. I do keep all my apps and OS up to date, but I haven't tried the singing out, rebooting, signing in aspect of your fix.

D

defaultavj5cz0dtaeq

Participant

I have the same problem and it has been ongoing for YEARS! So frustrating

Ashutosh_Mishra

Inspiring

Hi Vanessa,

We're sorry to hear about your experience. I'll check with the product team about this and will update here.

Would you mind sharing the name of the browser you are using to check the Publish Online dashboard? Have you tried checking it on a different browser?

Looking forward to your response.

Regards,

Ashutosh

V

Vanessa5FF5Author

Known Participant

Hello Ashutosh

I have tried 'Publish Online dashboard' in both Safari and Chrome, same
problem with both. My internet connection is high speed so I know it's not
that.

Many thanks

JonathanArias

Legend

Hello,

Please do not put contact information on posts (websites, phone numbers, addressess)

thanks

Jonathan

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