Publish online dashboard STILL not working

[Vanessa5FF5]

I think InDesign publishing is a great, low-key way to publish a document with a little bit of animation and some easy to digest analytics. Many customers like this approach. BUT for the last two documents I have published I cannot consistently see the analytics. It's all over the place. One day it will work, the next it won't. Once it displayed stats I knew were wrong and after cliking on the icon again, new stats appeared. Why would it need a refresh after just taking 15 minutes to load!!! With your fees going up and up at a time when the design community is being squeezed harder and harder, now is not the time to devalue your products. Please, please sort it out. Many thanks.

[nataliab21444505]

Is it me or the analytics hadnt been working the past days for me. Is there any update on this ? 

[jimm95686870]

All analytics or just longer time ranges? Its been an issue for a long time now and was made worse by the dashboard update last year

[Russ W]

Actually mine are totally down too

[Louis5D84]

It's not working, and been worse and worse over the last month. As far as i love the publish online feature, the analytics are terrible.

[Vanessa5FF5]

I gave up using it. Too unreliable.

[Rishabh_Tiwari · Accepted solution]

Hi,

Thank you for reaching out. Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics for document insights. For more information, please check this article.

Thanks

Rishabh