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ccmy_iw
Participant
April 18, 2024
Question

Publish Online document cannot download PDF

  • April 18, 2024
  • 3 replies
  • 1305 views
I am publishing an interactive project online for a client, but also want them to be able to download it as a PDF. When I am publishing it, I select "Allow viewers to download the document as a PDF."
 
But when I or anyone else tries to download it, it opens a page that simply says "Not Found"
 
I've tried selecting different PDF presents in the Advanced section to see if that helps, but it doesn't.
 
Has anyone else had this issue? Is there a way to resolve it?
 
Thanks!

    3 replies

    E
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    April 29, 2024

    @ccmy_iw @audrik38328616 

     

    If you can share your publish online files here or in a private message I'll see if I can download them.

     

    But - here's the issue that I think is happening - interactive PDFs, especially anything outside a basic PDF - would be complex and depend on the PDF reader being used, like Firefox would use Foxit, Chrome has it's own, and mobile devices have their own, like my Samsung phone has a Samsung PDF reader.

     

    These 3rd party pdf readers are usually only useful for basic content - and don't always work with complex, interactive PDFs, as they don't support all the modules for interactive - hence some pages might show up blank as they don't know how to display the information. 

     

    A lot of people don't have Acrobat Reader installed natively on their computer or their phones - and not all PDF readers are equal. 

     

    So whereas I think that's the issue - it's impossible to know without testing your online documents.

     

     

    G
    grade_a
    Participant
    August 22, 2024

    I had a similar issue with buttons, but found a way round it by setting it up as a hyperlink instead. It meant I couldn't have a rollover state but at least the PDF downloaded properly.

    G
    grade_a
    Participant
    August 22, 2024

    Sorry, just re-read the original issue. I'm not using the 'allow users to download PDF' option. I'm linking to a PDF stored in a DAM. A button wouldn't trigger the download but a simple hyperlink would. Weird.

    J
    Community Expert
    Jeffrey_SmithCommunity Expert
    Community Expert
    April 18, 2024

    What browser are you using to view the Publish Online file?

    C
    ccmy_iwAuthor
    Participant
    April 18, 2024

    It happens on both Safari and Chrome. 

      A
      audrik38328616
      Participant
      April 29, 2024

      this is same exact issue has been happening to me over the last 6 months as well. really frustrating as clients specifically request access for the PDF download option. 

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        April 18, 2024

        Hi,

        Sorry to hear about the trouble. I tested this on the latest version of InDesign & macOS, and it's working. Can you confirm the version of InDesign & OS along with if it's happening with a specific file or multiple files? We'll try our best to assist you.

        Thanks
        Rishabh

        C
        ccmy_iwAuthor
        Participant
        April 18, 2024

        I am running MacOS Sonoma 14.4.1 and Indesign 19.3

         

        This has happened with multiple documents over the past 6 months or so.

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        April 18, 2024

        Thank you for confirming. Can you test this file and see if it allows you to download the PDF? Can you also share a link for testing? You can also DM me by clicking on my name.

         

        Thanks

        Rishabh

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