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ChrissyE21
Participant
November 25, 2020
Answered

Publish Online Document Not Found

  • November 25, 2020
  • 26 replies
  • 9411 views

Sent out a docment to a team using Publish Online. Now it I'm getting a Document Not Found web page. I then went to check all my other Publish online documents and have the same error. HELP! Deadline to send this out is today.  

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    Correct answer Srishti Bali

    Hi all,

     

    Sorry about the inconvenience caused due to this outage. Our services are up and running again. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help.

     

    Regards,

    Srishti

    26 replies

    Show previous replies
    А
    акласса42986295
    Participant
    November 25, 2020
    Everything worked fine until 17.00 Moscow time.
    But then I gave an error like in the screenshot. Antivirus is disabled, the Internet is working and i can't open to view my docs online.
    Antivirus is disabled, the Internet is working.
    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    November 25, 2020

    Problems with some Adobe servers. Check status.adobe.com

     

    I
    If402
    Participant
    November 25, 2020

    Hello to all,

     

    For a first time, I can't open to view my docs online, that had been already published. I never had any trouble, have an account, etc. All should work fine. Even after having opened InDesign to update a previously published document, via "Publish Online", a window now all the sudden pops up saying that I can't acces this feature and have to check my network connectivity. Though I should have acces and nothing is wrong on my side regarding connectivity to network, or whatsoever.


    Anyone? Thanks for an updat to solve the issue...

     

    Best,

    Ilse

    L
    LarsF1
    Participant
    November 25, 2020

    I have the same problem

    E
    ESKIMMO
    Participant
    November 25, 2020

    Is there an issue with Indesign's Publish online feature? Receiving an error message that all my documents are missing 

      S
      StickyEarth
      Participant
      November 25, 2020

      I have same issue.

      parunar35994508
      parunar35994508
      Participant
      November 25, 2020

      Screenshot of the problem encountered below. Does anyone know what's wrong. I can't see to access any files through Indesign or the Piblish Online links. Can anyone help?

      S
      StickyEarth
      Participant
      November 25, 2020

      I am seeing the same thing with my "Publish Online" documents! This is not good

      parunar35994508
      parunar35994508
      Participant
      November 25, 2020

      Not good at all. But I'm glad I'm not the only one. Hoping this is just a temporary glitch and and everything will be back up to speed soon.

      E
      edgarD51
      Participant
      November 25, 2020

      I have the same problem, in support they tell me that the servers are down and they are working on it.

      K
      KBali
      Participant
      November 25, 2020

      Did anyone received an answer or explantion about the bug?
      I have the same issues here with a document published weeks ago, last week I didnt have that issue...
      Each time I tried to connect I receoived he message below->

      C
      ChrissyE21Author
      Participant
      November 25, 2020

        N
        Nicodaemon
        Participant
        November 25, 2020

        On selecting File/Publish Online, a pop-up informs me that "You cannot use this function at this time. Please check your internet connection". It was working fine up until an hour ago. Internet is connected and I am signed in to CC.
        Any ideas? Thanks

        InDesign Version 15.1.3
        OSX Catalina 10.15.7

        P
        PATRICK5FEC
        Participant
        November 25, 2020

        Hello I have the same problem. 

          N
          Nicodaemon
          Participant
          November 25, 2020

          Thanks! They've just updated their status. Working on it apparently:
          https://status.adobe.com/

           

            Sébastien Van de Walle
            Sébastien Van de Walle
            Participant
            November 25, 2020

            Bonjour,

            Depuis cette après-midi, je n'ai plus d'accès au service Publish Online??

            Celà vient-il de vos serveurs??? 

            Le message stipule :  Vous n'avez pas accès au service Publish Online.
            Et depuis indd il me dit que je ne peux pas utiliser cette fonctionalité pour l'instant ??

            Merci d'avance our votre aide !!

            D
            defaulthyuef16vxqy4
            Participant
            November 25, 2020

            Same here, too. Trying to access a document previously published online months ago

            E
            Elina5FB2
            Participant
            November 25, 2020

            Hi everyone, 

             

            Every publish online created are now "error 404". However, I didn't make any changes on my document. Now, every publish online on my website are unavailable. 

            Is there a solution to solve this recurrent problem? 

            Dotoki2
            Dotoki2
            Inspiring
            November 25, 2020

            https://community.adobe.com/t5/indesign/publish-online-document-not-found/td-p/11624982?page=1

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