Participant

Answered

Publish Online Document Not Found

Forum|Forum|5 years ago
November 25, 2020
26 replies
9418 views

Sent out a docment to a team using Publish Online. Now it I'm getting a Document Not Found web page. I then went to check all my other Publish online documents and have the same error. HELP! Deadline to send this out is today.

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Correct answer Srishti Bali

Hi all,

Sorry about the inconvenience caused due to this outage. Our services are up and running again. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help.

Regards,

Srishti

SaraBequette

Inspiring

This is happening to me right now! We use these for very important documents. I'm not sure what to do! Does anyone have a fix???

Srishti Bali

Correct answer

Community Manager

Hi all,

Sorry about the inconvenience caused due to this outage. Our services are up and running again. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help.

Regards,

Srishti

A

ACE-Visual-Works

Participant

I have the same problem right now. Need help. Have to send out important documents.

D

dave5DCA

Participant

Hi did anyone else have issues yesterday afternoon trying to publish indesign documents online?

M

Manan Joshi

Community Expert

Hi @dave5DCA,

There was a major outage of AWS yesterday due to that Creative Cloud services were also disrupted which caused the issue that you mention.

-Manan

D

dave5DCA

Participant

Hi Manan, thought so, the service is up and running again with no problems, thank you for the sift reply.

Dave

N

Nathalie_KW

Participant

Hi. I need help please. Publish Online has been down for the past 5 hours and I am losing customers on my online magazine. Can someone help me please. Nathalie

Steve Werner

Community Expert

Many Adobe servers depend on the services of Amazon AWS. Amazon AWS has been having a widespread outage on the East Coast of North America:

TechCrunch.Amazon Web Services outage takes a portion of the internet down with it.3 hours ago

W

whitneyrr711

Participant

The publish online feature is not working and I need this to work...

portfolio

Can anyone help?

R

Redboots

Participant

Its not working foir me either. Can anyone shed any light on this, it was working fine yesterday?

A

applehopie

Participant

Hello, my Indesign link is not working anymore, I don't know what to do, it's my portfolio and I need it to work.

The link is : https://indd.adobe.com/view/3dd4f6ee-5044-4cb5-958d-418855135dfd

Thank you

Steve Werner

Community Expert

Many of Adobe cloud services depend on Amazon AWS. Amazon AWS is having a prolonged outage:

TechCrunch.Amazon Web Services outage takes a portion of the internet down with it.3 hours ago

M

mirnaj21355029

Participating Frequently

Hi,

I've been using InDesign for a while now, but all of a sudden, when I want to publish online, I get a message saying " You cannot use this feature right now. Please check your network connectivity" Needless to say, my network connection works just fine...

This feature has worked just fine for me up until this morning, does anybody have an idea how to fix it? I tried signing out and in, as well as the standard computer restart...

Thanks in advance.

N

Niti312

Participant

I am having same issue and tried to logout and login but still not working. Hope its something on their end and they will fix it soon as I need to send this out to client.

C

CristianCastelblanco

Participant

I can't use post online because of this message, and I had previously uploaded a job, I need to view it and it won't allow me.

L

Lisa_Woopi News

Participant

I'm having the same issue. I read somewhere that in May there was a cloud outage which caused the same problem. Hopefully it will be fixed soon.

E

elmal21481511

Participant

I'm hoping very soon. I have a project that is supposed to be live

D

dillner

Participant

Suddenly anyone accessing anything we we have published on line gets the message 'Document Not Found' and if I try to publish something new, I get the message 'Service Not Availabiloty - Check Network Availability' although the internet is working fine. Adobe told me earlier today that there is a fault affecting all users, but I can't see any evidence of that at all on the web. Any guidance?

With thanks,

Larry

egbertkochen

Participant

The same problem today. I can't upload files with Publish Online function.

D

dillner

Participant

Suddenly anyone accessing anything we we have published on line gets the message 'Document Not Found' and if I try to publish something new, I get the message 'Service Not Availabiloty - Check Network Availability' although the internet is working fine. Adobe told me earlier today that there is a fault affecting all users, but I can't see any evidence of that at all on the web. Any guidance?

With thanks,

Larry