Publish online documents are disappearing from adobe dashboard after uploading

[Russ W]

Publish online documents are disappearing from adobe dashboard after uploading.

Not sure what else to say. Never seen this happen before. I upload it. I can see in dashboard at the top. Then boom its gone. These are the first i've uploaded in 28 days.

On latest Indesign on a Mac. Over 140 online publications in my account.

[Rene Andritsch]

Can you maybe record a screen capture to show this issue? Please also state your exact macOS and InDesign version.

[Russ W]

Hi there - the dashboard seems to have updated this morning so i'll put that down to adobe servers cathing up?
They would literally show at top of the list, then dissappear like they hadnt been uploaded, but the URL link still worked.
Venture 13.1
Indesign 18.3

[HARSHIKA_VERMA]

Hi @Russ W,

Sorry for the trouble. We would like to know if you are still experiencing the issue or it is working fine now.

We will try our best to help.

Thanks,

Harshika

[Russ W · Accepted solution]

It seems fine now but was worrying at the time. I'll post back if it happens again. Thanks

[HARSHIKA_VERMA]

Awesome. Glad to hear you are back on track, and thanks for sharing with us. Please feel free to reach out to us for any future issues. 

We would be happy to help.

Thanks,

Harshika

[Stef36705478qgnf]

I'm having this problem right now, and I need to publish an urgent document for a client... I publish it, it works fine, it shows at top of the list, then disappears like it never was uploaded, and the url link shows grey pages with the message "not found". Can the Adobe team please help with this issue? This is urgent

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. I published a document, and it worked fine so can you share a few more details like:

-The version of XD & OS.

-Is this happening with every document or a specific document? Please test this on  a new document.

-Will it be possible for you to share the link for the document? You can share it here or send me a private message by clicking on my name.

Thanks

Rishabh

[Stef36705478qgnf]

Hi,

My OS version is sonoma 14.1 (23B2073)

Here is the link : 

https://indd.adobe.com/view/39fd387c-dede-465a-a320-37cf3a0ffe61

I've tried uplaoding another document, and it works... What might be the problem with this particular document?

[BobLevine]

14.1 is riddled with bugs. Update to 14.4.1 before you do anything.