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11

Publish Online | Extremely slow | InDesign 17.4

Explorer ,
Sep 30, 2022 Sep 30, 2022

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

 

{Renamed By MOD}

TOPICS
Bug , EPUB , Performance , Publish online
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correct answers 1 Correct answer

Adobe Employee , Oct 05, 2022 Oct 05, 2022

Hi All, 

 

The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.

 

Regards

Rishabh

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replies 352 Replies 352
Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

Hi @Purple Sunshine ,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of the OS.
  2. Is this happening with a specific file or multiple files?
  3. Is it slow or not loading at all?
  4. Will it be possible for you to share the link with us? If yes, you can share the link through DM. 

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Feb 03, 2023 Feb 03, 2023

Thank you for your reply.

  1. Mac Monterey
  2. This file is the first upload to present this issue
  3. The upload/revisions and the online viewing
  4. I'll DM the file link
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Adobe Employee ,
Feb 08, 2023 Feb 08, 2023
LATEST

Thank you for sharing the link. I tested the file on my end on macOS and Google Chrome, and it seems to be working fine. Have you tested this on a different browser? 

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