Publish Online | Extremely slow | InDesign 17.4

[StudioFerz]

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

{Renamed By MOD}

[Rocco5E91]

same problem here! 👩🏻‍💻😩

[mr.df27176588]

We're having the same problem. This has the potential to become a serious problem for our business.

[tomb49116655]

Ditto, I rely on publish online for work every day 

[qwfqwf]

Yes, Adobe did, to be fair, briefly attempt to engage with us and fix the
problem. We had a very helpful chap promising an imminent fix yesterday,
unfortunately because Adobe wasn't able to actually test their own fix they
are under the impression that it was successful and the staff concerned
have probably all now been promoted to senior management. It's not clear
whether Adobe is still aware that there is a problem.

However in the meantime you may be lucky enough to have a *community
expert* tell
you that you shouldn't be using this service, you'll probably find that
extremely comforting at this troubling time.

I would suggest continually posting here and on their SM / Twitter as there
is a small but nonzero chance that someone at Adobe may, eventually,
eventually notice this issue again, maybe.

[nickb41910191]

Bob will appear selling his mates useless IN5 plugin in just a moment... wait for it.

[qwfqwf]

It's not useless it's perfect.

I actually think the IN5 subscription price is simply too low, it deserves to be thousands of dollars a month and to only be experienced by the very best of us.

[BobLevine]

I've said over and over, I don't care what you do or don't do. I'm here to give advice. I don't get paid by Adobe or Ajar. I have zero financial interest in either company. You both appear to prefer the endless string of "we are aware of the problem" and "we are working on a fix" instead of getting information from experienced users.

I wish you both good luck. When you want to act like adults instead of shooting the messenger, let me know.

[qwfqwf]

Yes definitely prefer the string of adobe employees trying to fix the
problem for a paid service that as you can plainly see is being used to
great effect by senior designers in a multitude of industries 🙂

[nickb41910191]

In5 is great... you can have all your gifs appear totally the wrong size, shape, layout/design. With in5, you don't have to design crappy treatments, it will take care of all that with the click of a button. Thanks In5.

[Rishabh_Tiwari]

Hi All,

We're so sorry for the delay. Could you please retest this and let us know if this issue stands resolved or if you're still experiencing the lag?

Regards

Rishabh

[qwfqwf]

It woooooorks!

Praise where it's due, you got this fixed!!! 

A sincere thank you : ) 

[Rishabh_Tiwari]

Thank you for confirming @qwfqwf I apologize for all the trouble and delay in this issue. 

[qwfqwf]

Not at all, thank you for being so persistent in making those engineers do their thing!

If i may ask, maybe don't close this thread just yet until others have managed to test their end?

Thanks 

[Rishabh_Tiwari]

Sure, @qwfqwf, I'll leave this thread open and will keep a close track of the issue & wait for others to confirm.

[Martina2417454549ke]

@Rishabh_TiwariNo. Its not working at all. I have still the same issues. Slow loading or no loading at all. Please keep on fixing and invertigating it!

[qwfqwf]

I spoke too soon : (

[Rishabh_Tiwari]

@qwfqwf @nickb41910191 @Martina2417454549ke @Pelican25272736ahqp 

Hi All,

I have shared the feedback with the team that it's still loading slowly and awaiting information. Will update the information as soon as I hear from the team.

Regards

Rishabh

[tomb49116655]

@Rishabh_Tiwari it's still not working properly for me. gif's not displaying, runnning extremely slowly and some pages failing to load entirely.

[Rishabh_Tiwari]

@tomb49116655 Could you, please test this after a reboot and let us know how it goes?

[nickb41910191]

Reboot hasn't helped. 

[nickb41910191]

Would it help if you had a link to test with your end?

[tomb49116655]

Reboot has made no difference for me either

[jay_designuk]

SOunds promising! Thank you Rishabh. It maybe of benefit to all of us to know what the issue was had how it was fixed please. It would be rather more reassuring.

[Pelican25272736ahqp]

No real signs of improvement here though.

Still load really slow with gifs and even with simple images.

[nickb41910191]

No signs of improvement here. Gifs not working as above.. loading still unusably slow.