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Publish Online FB thumbnail blank

Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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When I share my Indesign publish online link to Facebook, the thumbnail is blank. I tried uploading my own image in jpg and png. Nothing seems to work. Others have had this problem but I don't see a solution in the forum. Can someone help?

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Community Expert ,
Apr 22, 2024 Apr 22, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi @DCanadian,

Thank you for reaching out, and sorry for the trouble. Would you mind telling us the version of InDesign installed on your machine and the details of your operating system? Does that happen with this specific file or all files? Would you mind sharing the URL of your Publish Online file so that we can test different browsers on different platforms?

We will try our best to help.

Thanks,

Harshika

 

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Community Beginner ,
Apr 22, 2024 Apr 22, 2024

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Thank you for helping.
ID 2024 (I recently updated). Windows 10 64. I've tried a few different saves. Also when I tried to embed on my website, the full view toolbar cut off the bottom of the page so much that I moved page content up to try to get past the toolbar. When that was not successful I decided to point viewers directly to the adobe link. Now, I cannot post it with an image to FB.  
https://indd.adobe.com/view/c901175d-f8b7-4b79-89ff-efb79b0850cf
https://indd.adobe.com/view/3b984b7f-db70-491e-aaf7-591859b43294

 

 

 

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Community Beginner ,
Apr 23, 2024 Apr 23, 2024

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Hello Adobe Support
Does anyone have an answer for my Fb posting issue desribed in this thread? I'll be glad for help. Thank you. 

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