Publish online links not working

Question

I have published online several documents that display pages with images and/ or videos.

Suddenly they stopped working. The links don't load and when I try to re-publish them, and press update existing document it doesn't find my document. Even when I try to publish them online as a new link it stays at 99% and never completes. Please help me with this issue since I am requested by clients to share documents with both photos & videos. Thank you in advance!

Abhishek Rao · Answer

Hello @carolinasotiriou,

I'm sorry to hear you're experiencing issues with Publish Online. To help you resolve this, could you please provide the version of InDesign you're using and your operating system details?

In the meantime, try the following steps:
1. Clear the cache and cookies from your browser.
2. Ensure that your InDesign is up to date with the latest version.
3. Try republishing the document after restarting your system.

If the issue persists, please share any error messages you receive, and we'll assist you further.

Thank you,
Abhishek Rao

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