Copy link to clipboard
Copied
Hello - I am using the Publish online in indesign, which is great, however I am suddenly unable to download the pdf whilst viewing on line.
It used to work but now when you click on download it goes to a page that says bad error.
The 'enable viewer to down load pdf' box is checked
I have tried starting a fresh document and the same thing happens
Clients have tried to download but it still gor to the bad error page
Does anyone have any ideas?
I have tried to chatting to a support advisor and no one seems able to help, I have also tried calling the 800 number and I am told that the number is incorrect.
Copy link to clipboard
Copied
Hi ERT
Can you please share your doc url/ or you can mail that to me at monsingh@adobe.com
I just want to confirm if anything has changed which is causing this to happen.
Regards
Monica Singh
InDesign Team