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4 replies

G
gina_mina0717
Participant
April 12, 2022

For those who are encountering this issue...I was working in a coffee house and noticed that their firewall blocked certain sites as well as my CC. It would not connect. Once home, everything reconnected and no more errors. Check your wifi connection/firewall and whether you're still logged into CC.

    Diane Burns
    Diane Burns
    Inspiring
    July 8, 2019

    Can you try logging out of Creative Cloud app and logging back in? This has been known to help with a variety of issues.

    F
    fifo_ff
    Participant
    July 4, 2019

    Are you using a cracked copy of InDesign?

    We won’t provide support if you acquired InDesign illegally.

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    July 4, 2019

    "We won't provide support..."

    Are you implying that you're Adobe Staff? Where's your STAFF badge?

    Cracking InDesign CC is much less likely than InDesign CS (which used serial numbers) because it's tied to an Adobe ID which can be verified on-line.

      F
      fifo_ff
      Participant
      July 6, 2019

      Are you implying that you're Adobe Staff? Where's your STAFF badge?

      Whoops, sorry! Didn’t think people would take it that way.

      Also, nope, I’m not trying to imply I’m part of Adobe staff in any way.

      I just don’t like sounding informal (for lack of better word).

      Steve Werner
      Community Expert
      Steve WernerCommunity Expert
      Community Expert
      July 3, 2019

      That's curious because most Publish Online errors are two digits. Here's the troubleshooting guide for Publish Online:

      Troubleshoot Publish Online errors

      And a Google search doesn't seem to help either.

      I'd try uploading a different file to see if you get the same error. Also, the usual troubleshooting techniques: Reboot your computer, restore InDesign preferences.

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