Publish Online stopped working Error 0

[foofaloo]

I can no longer publish online. I suddenly get this error message:

I have used Publish Online frequently with no issues as recently as yesterday. Nothing has changed on my end. I have tried all suggestions listed here:
 https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html
None have solved the issue. I am using InDesign 2022 17.4.1 on an iMac running Big Sur 11.7.4 . 
Any suggestions would be appreciated. I'm on a project deadline. Thank you! 🙂

{Renamed By MOD}

[Steve Werner]

Is this just one file, or does this happen with other fils as well?

[foofaloo]

Thanks for your reply. It happens with other files. It also happens on my laptop. 

[Steve Werner]

I don't think there is a general problem at Publish Online or we would probably be getting other reports. Is there any way you could send the file from your laptop at a different location? Usually problems are isolated to one current file, or problems with one computer. Just a suggestion.

[foofaloo]

Yes, I will try that. It's just odd. I'm a freelance designer working out of a home office, so I'm not on a company network with an IT department... and I haven't changed any settings. 

[Steve Werner]

But you could be having some Internet problems at your home office that you're not aware of that are interfering with file transfer.

[foofaloo]

I guess that's true. The other services still work, however. I can still Share for Review from InDesign, and upload my interactive XD prototypes with no issue. 

[Steve Werner]

I'm just brainstorming. I can't tell you why one service would work and not the other.

[foofaloo]

Thank you. I appreciate it. I just tried from my laptop on a different network and get the same error message. Tried with an existing file, and then with a brand new file with no luck. 😞

[Steve Werner]

I'm running out of ideas because my simple file had no problem. Sorry!

[foofaloo]

Thanks for trying. I learned it isn't my computer, my network, or my file. I guess all that is left is the software itself, or my user id. I'll try an uninstall and reinstall. If that doesn't work, I'm going to hit the bourbon...

[foofaloo]

In case this helps someone else: Uninstall / Reinstall worked!! It is working again. InDesign 2023 18.2.1

[Steve Werner]

Hi, I wish I had thought of that, but I'm glad you tried it!

Steve

[DemiurgeDesign]

Hi, I'm having the same issue today so I will try this uninstall and reinstall, of course it would happen in the middle of a deadline wouldn't it and when someone is waiting to publish the link!!

[BobLevine]

This is why I refuse to count on a free, add-on for any kind of client work.

[Rishabh_Tiwari]

Hi @DemiurgeDesign ,

Thank you for sharing the details. We have logged a bug for the issue, which is only happening with the previous versions of InDesign. I'll update the discussion as soon as there is any update on the bug.

Thanks

Rishabh

[Steve Werner]

I know Publish Online service is up at this moment because I just published a small file.

[Jeffrey_Smith]

Same issue here

[Jeffrey_Smith]

Publish Online is not working on any version of Indesign. The service is available with other computers in my network.

[Rishabh_Tiwari]

Hi @Jeffrey_Smith ,

Sorry to hear about the trouble. Would you mind confirming the exact version of InDesign & OS. Is this happening with a specific file or multiple files?

Thanks

Rishabh

[Jeffrey_Smith]

The error occurs with all files.

Indesign 15.0.2 and 16.0.2

MacOS 10.14.6 

[Steve Werner]

Several people now reported the Error #0 error with older versions of InDesign and macOS.

I have no problems with InDesign 18.2.1 and macOS Ventura 13.3.1

[Jeffrey_Smith]

I am starting to believe the OS and ID version is the cause.

[Rishabh_Tiwari]

Thank you for sharing the details. We have logged a bug for the issue, which is only happening with the previous versions of InDesign. I'll update the discussion as soon as there is any update on the bug.

[Jeffrey_Smith]

Thanks for the update.