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Publish Online working slow

Community Beginner ,
Sep 30, 2022 Sep 30, 2022

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Hi everyone. Is anybody experiencing bad loading times with adobe publish online? For the las 24h all my documents take a very long time to load. They've been working fine all week.

 

Regards,

 

Alex

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EPUB , Publish online

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Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

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Hi @THE EYES CHICO, S.L. ,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of InDesign & OS.
  2. Is this happening on a specific browser or multiple browsers?
  3. Could you please share a sample published link?

 

Regards

Rishabh

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Community Beginner ,
Sep 30, 2022 Sep 30, 2022

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Hi!

Indesign: 17.4

Macos: 12.6 // 64gb Apple m1 max

 

This week they were all working fine, but since the las 24h it's been slowing down, like if the server had been downgraded or something.

example here: (I will delete it soon)

https://indd.adobe.com/view/ef1bc534-534f-4eb2-9fa2-9383c84f6a86

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Community Beginner ,
Sep 30, 2022 Sep 30, 2022

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Sorry!

2. Yes I've tried in multiple browsers, computers, phones...

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Community Beginner ,
Sep 30, 2022 Sep 30, 2022

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Could some maintenance in adobe be the reason? everithing would work fine after those updates?

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Contributor ,
Oct 03, 2022 Oct 03, 2022

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No, I've had problem for 41 days!!!

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Guide ,
Sep 30, 2022 Sep 30, 2022

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Yes, projects load extremely slow, and videos lag and pause.

Yet another reason to not depend on a third-party publishing server platform like Adobe and switch to a tool like In5 which allows for publising to your own web server and take back control.

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Community Beginner ,
Sep 30, 2022 Sep 30, 2022

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Just started today to take a look to In5. Looks great, and will try for sure.

Thanks Rayek!

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New Here ,
Oct 03, 2022 Oct 03, 2022

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Hello,

 

I'm experiencing the same exact issue across all my online pubblication in the dashboard. They all worked fine but now everything has been increadibly slow at loading for the past few days.

 

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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For the last days I've checked the adobe status page anda lot of maintenance over the cloud has been made. Looks like they are downgrading servers to sabe some money or something. I Contact them to try and see if I could pay for extra server capacity or something, but they keep telling me everithing is ok, and to log out and in. Started using the in5 plugin and its really good. Easy export options and very easy to upload to your server. 

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Contributor ,
Oct 05, 2022 Oct 05, 2022

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Hi there,
Depends what you’re using In5 for. In terms of animation I found it
lacking, but they may improve the exporting to keep animations active?

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Community Beginner ,
Oct 05, 2022 Oct 05, 2022

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For me it's been life saving this week. I've been able to replicate the publish online platform. Even better because allows me to add parameters to the videos thad publish didn't. The animations look pretty fine for me in the last esxports I've made.

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Contributor ,
Oct 05, 2022 Oct 05, 2022

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LATEST
I may have another look, but last trial i made lost animations, was told I
could add in Lottie animations which have no interest

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Contributor ,
Oct 03, 2022 Oct 03, 2022

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Had same problem for 41 days now - pretty sure support operate as a fence to getting issues resolved. Worn out with it really!

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New Here ,
Oct 04, 2022 Oct 04, 2022

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I'm also having slow load times. Started a few days ago. On all of my published files.

A friend told me they're also having the same issue, and have contacted Adobe. Adobe said they are aware of the problem and are "working on it". 

This is bad for business and I have already had clients complain.

 

Adobe Indesign 17.1

MacBook Pro (16-inch, 2019) 

2.3 GHz 8-Core Intel Core i9 

32 GB 2667 MHz DDR4 

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

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Contributor ,
Oct 04, 2022 Oct 04, 2022

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Welcome to the slow-loaders club, it’s a depressing, time-wasting place I’m
afraid. I’m 42 days into this since first reporting this slow stuff. Had
the case closed about 5 or 6 times!

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New Here ,
Oct 04, 2022 Oct 04, 2022

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😞

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