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balanced_dynamism64894
Participant
October 16, 2024
Question

Publish Online

  • October 16, 2024
  • 1 reply
  • 333 views

Hola a todos.

En Indesign, cuando hago un Publish Online en el navegador del desktop lo veo bien, es decir, con los vídeos que comienzan al cargarse la página. Pero cuando me voy a un dispositivo como un iPad o un iPhone, los vídeos no comienzan cuando se carga la página, tengo que hacer clic para poder visualizarlo y es algo que quería evitar, a qué es debido? gracias

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1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 16, 2024

Hi @balanced_dynamism64894,

 

Thank you for reaching out! I understand how frustrating it can be when videos don't play automatically on mobile devices like iPads or iPhones. This behavior can often be due to restrictions on autoplaying videos on mobile platforms to enhance user experience and save data.

 

To better assist you, could you please provide the following details?

1. The operating system and version of InDesign you are using.
2. Is this issue happening with a specific file, or do other files work as expected on your phone or iPad?

 

We look forward to your response. 

 

Best,
Abhishek Rao

B
balanced_dynamism64894Author
Participant
October 17, 2024

Hola, gracias por responder tan pronto.

1. Adjunto una captura de pantalla donde se ve la versión del Indesign.

2. Ocurre con los dos vídeos .mp4 que he realizado.

 

Gracias de nuevo

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
October 17, 2024

Hi @balanced_dynamism64894,

 

Thank you for the quick response and for sharing the version information. To further investigate the issue with the .mp4 videos not playing automatically, could you please share the InDesign file with us? This will allow us to test the setup on our end and identify any potential issues.

You can upload the file directly here, and I'll take a look once uploaded. 

 

Thanks for your cooperation!

 

Best,
Abhishek Rao

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