Participant

Answered

Publishing Online from InDesgin

Forum|Forum|2 years ago
November 7, 2023
11 replies
2756 views

When I try to publish my document online, the document shows almost none of my text or pictures. There are no broken links. Am I just doing something wrong?

Publish online

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Correct answer odae62649331

Yes, I received an email from Adobe today saying that the problem is fixed on their end.

K

Kari5EF1

Participant

Same! Posting for more escalation! Have tried multiple ways of troubleshooting, but the results are so random/varied in each published version (even when I don't make any changes) that I'm pretty certain this is an Adobe issue and not a user issue. The missing text boxes and images have varied, but I also had a few attempts where it made a small button on page 1 cover the entire page for every page of the document and no other content was published.

K

Kari5EF1

Participant

UPDATE: tried publishing again this afternoon and all seems to be working correctly now. Hopefully it sticks!

O

odae62649331Correct answer

Inspiring

Yes, I received an email from Adobe today saying that the problem is fixed on their end.

J

Jannike23305387drvv

Participant

Same problem for me and my team. Mac OS Sonoma 14.1, INDD 18.0. I deleted indd 19.0 and reinstalled 18 because of the missing preferences problem.

going strong adobe

A

Amandarourke7

Participant

Same here, everyone in our company is having the issue.

Computer: Ventura 13.6.1

Software: Indd V19.0

L

Louis5ECF

Participating Frequently

Same problem here!

D

defaultfs1q4leu4s48

Participant

Same problem here!! Adobe please resolve this asap!

A

A. Gross

Participant

Hey everyone,

I am having the same issue. I am trying to update an existing document and after a long awaited upload; pages are blank, text is missing and there are a bunch of weird boxes as if an image were missing in areas text lies. I have restarted, quit, force quit, checked my preflight panel, you name it... now here I am. Relieved it's not an error on my end. Now the real question is, will adobe address this and fix it soon?? This is a live link, that has been shared and it needs to be fixed asap!
If anyone is able to find a solution, I would appreciate any help. Thanks.

Images attached.

O

odae62649331

Inspiring

Exactly the same issue here!

I spent almost two hours with support yesterday. Chatting with an actual person. Got transferred a bunch of times! Said they would look into it and Get back to me on email.

I'm on Ventura 13.3.1 and InDesign 19.0. Created a new document and published the first page that I was having trouble with and it worked. Had to insert a different photo and new textframes.

But same as others this is a document we send out to clients and that is published on our website, and it would be a big job to create a new document. Just adding: most of our document is Linked to other InDesign files, and they are working.

A

A. Gross

Participant

UPDATE 11/8/23 8:30 AM:
Hey all, just wanted to put an update on here with my experience. I tried to update the existing published link just now, and my settings are normally set to PNG for the file I am currently working with. I went ahead and changed the format to JPEG. After publishing I was able to see all my pages and content there, but I did spot some things. Some images in my file have this random white box behind them, although there is no white box in my design file nor in the background of the original photo. I won't be sharing a screenshot of this since this document is confidential but I did attach a sc of what I put in the advanced section when attempting to publish my file again.

Hope this helps....although there still some noticable error on Adobe's end. Really hoping they fix this soon...

M

Mia24692981nqcb

Participant

having the same issue.

Indesign verison 19.0. chrome Version 119.0.6045.105 macOS monterey 12.01. I even used my newer imac and having the same issue.

I uninstalled. reinstalled. signed out. restarted my laptop. i'm on harsh deadlines and freaking out.

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Amanda4lb38n9fc

Known Participant

I'm currently having the same problem. Something is causing images to appear as missing white boxes. @Steve Werner any word from Adobe? Many of us depend on this feature to send work to clients.

I'm on verson 18.0 for windows. Documents that previously published normally aren't working, with no changes or updates.

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KMcLean

Participant

Having the same issue, with multiple files on Windows 11 and the latest version of InDesign, viewing published documents in Chrome.

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Brandon33148840kivx

Participant

I just posted a very similar post - I believe that something is happening on Adobe's end. We've tried multiple files (one that was confirmed publishing online fine yesterday) and multiple machines/accounts with fully updated InDesign versions and each one has these same missing images on the first few pages.

Anna the Art Professor

Participating Frequently

Same issue. Over 15 different files. Have tried on at least three different computers. Checked updates, etc.

Sometimes it publishes most of the file and then other times nothing. File published early in the day or prior to today still work fine.

InD interactive and media also seems to be having issues.

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