Skip to main content
Chris Panny
Chris Panny
Inspiring
August 1, 2025
Answered

QR code Generator Not Working

  • August 1, 2025
  • 3 replies
  • 805 views

I'm on InDesign 20.5 mac Sequoia 15.5. I'm having difficult time with the QR Code generator. When I create this, I'm entering a URL that points to a PDF file. However, when I scan this code, it points to a different PDF file. I can't make heads or tails of this. Below is the link I'm putting into the QR Code generator:

 

https://s3.amazonaws.com/s3.pilates.com/Instructions/19027%20Bravo%20Reformer_CE_CompleteManual%20web%204-29-25%20Eng.pdf

 

If you click on this, it loads a PDF. In the right side of the footer there is a date 2025-07.

 

If you scan the code below, it's supposed to load the same file with the same date. However, scanning this loads a different PDF with the date 2025-05. The only thing I can think of is when scanning, it's getting redirected to this other file. Any thoughts on this? 

 

 

Correct answer Chris Panny

The only other thing I thought of: is it maybe a cache issue? i.e. a previous version is loading from your phone's browser cache?

Try clear your phone's cache and see if that changes anything.


It turns out the company has both files on their server - no idea why. Some browers pick up the old verion. Others pick up the new. It turns out none of this the QR Code generator. Thanks for all of your input. Sorry this turned out to be a lemon post. 

3 replies

Peter Spier
Community Expert
Peter SpierCommunity Expert
Community Expert
August 3, 2025

Add me to the list of those for whom the correct file loads...

    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    August 3, 2025

    When you get the 2025-05 version, have you also downloaded it? In which case, "Get Info" on it and see if the path is different than it should be:

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      August 1, 2025

      Hello @Chris Panny,

      Thanks for reaching out. I tried scanning the QR on my end, and it took me to the same page as the URL posted. Could you try scanning the QR Code on a different device to confirm if you are able to replicate the same?

      Looking forward to hearing from you.

      Anubhav

      Chris Panny
      Chris PannyAuthor
      Inspiring
      August 1, 2025

      I'm still getting the same wonky behavior across multiple mobile devices. The PDF files look very similar but they're not the same file. Please check the bottom right date in the footer of the 1st page.

       

      Copying and pasting the URL will show a date of 2025-07.

      Scanning the QR code will show a date of 2025-05.

       

      I'm including a screenshot of the 07 PDF which is what the QR code should be loading. 

       

      It's only an island if you look at it from the water.
      Brad @ Roaring Mouse
      Community Expert
      Brad @ Roaring MouseCommunity Expert
      Community Expert
      August 3, 2025

      I just scanned it (iPhone) and it loads the 2025-07 version

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices